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We Would Love to Hear from You!

Email us at ppcustomerservice@jhhc.com with your general question/concern, along with your phone number, and one of our customer service representatives will call you if necessary.

Call us at 800-654-9728
Monday through Friday, 8 a.m. to 5 p.m. , or see additional phone numbers below.

TTY for the hearing impaired:
888-232-0488

7231 Parkway Drive,
Suite 100,
Hanover, MD 21076

NOTE: If you email us please do not include any personal health information in your email (this includes information such as member ID number or medical condition.)

Let us know your question or concern, and one of our customer service representatives will be in touch. Please do not include any personal health information in your email (this includes information such as member ID number or medical condition).

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800-654-9728 (press 2 for Member, then 2 for Transportation)

800-888-1965 (TTY 711)

800-428-8789

855-934-9812 (for pregnant women and children)

800-698-9611 (For adults 21
and older)

Language Support

For members who speak limited English, download our language support services information.

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