{"id":317,"date":"2022-07-01T19:07:25","date_gmt":"2022-07-01T19:07:25","guid":{"rendered":"https:\/\/ppmco.foxtrotdev.com\/?page_id=317"},"modified":"2026-02-19T18:28:40","modified_gmt":"2026-02-19T18:28:40","slug":"member-faqs","status":"publish","type":"page","link":"https:\/\/ppmco.foxtrotdev.com\/?page_id=317","title":{"rendered":"Member FAQs"},"content":{"rendered":"<div id=\"block_737951c63b1196fc3a40b0f0d93a2234\" class=\"wpfox-page-header standard has-cta\" style=\"\">\r\n\t<div class=\"wrapper banner\">\r\n\t\t<div class=\"bg-glow\"><\/div>\r\n\t\t\t\t<div class=\"text-block\">\r\n\t\t\t\n\n<h1 class=\"wp-block-heading page-title has-h-3-font-size\">Frequently Asked Questions<\/h1>\n\n\n\n<h2 class=\"wp-block-heading has-h-1-font-size\">Questions? We&#8217;re here to help.<\/h2>\n\n\r\n\t\t<\/div>\r\n\t\t<div class='fgimage'><img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"853\" src=\"https:\/\/ppmco.foxtrotdev.com\/wp-content\/uploads\/2022\/07\/fg-member-faqs.png\" class=\"attachment-large size-large\" alt=\"Portrait of a smiling man\" srcset=\"https:\/\/ppmco.foxtrotdev.com\/wp-content\/uploads\/2022\/07\/fg-member-faqs.png 800w, https:\/\/ppmco.foxtrotdev.com\/wp-content\/uploads\/2022\/07\/fg-member-faqs-281x300.png 281w, https:\/\/ppmco.foxtrotdev.com\/wp-content\/uploads\/2022\/07\/fg-member-faqs-768x819.png 768w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/><\/div>\t<\/div>\r\n\t\n\t\t<div class='cta-bar page-header-jumpmenu'>\n\t\t\t<form class='desktop'>\n\t\t\t\t<label>Find care now:<\/label>\n\t\t\t\t<div class='prepend'>I need<\/div>\n\t\t\t\t<select class='jumpmenu'>\n\t\t\t\t\t<option value='https:\/\/pp.healthtrioconnect.com\/public-app\/consumer\/provdir\/entry.page' data-target='_blank'>a doctor<\/option><option value='https:\/\/www.caremark.com\/' data-target='_blank'>a pharmacy<\/option><option value='https:\/\/ppmco.foxtrotdev.com\/plan-benefits\/dental-care\/' data-target=''>a dentist<\/option><option value='https:\/\/superiorvision.com\/members\/' data-target='_blank'>vision care<\/option><option value='https:\/\/pp.healthtrioconnect.com\/public-app\/consumer\/provdir\/search.page?lat=&#038;long=&#038;searchString=&#038;sortType=NAMEASC&#038;provType=H&#038;addressState=md&#038;providerSpecialty=hospital&#038;myAddress=&#038;myCity=&#038;myState=md&#038;myZip=&#038;distance=25&#038;ageId=&#038;sexId=&#038;conditionId=&#038;xsesschk=undefined' data-target='_blank'>a hospital<\/option>\n\t\t\t\t<\/select>\n\t\t\t\t<a class='btn'>Go<\/a>\n\t\t\t<\/form>\n\t\t\t<div class='mobile'>\n\t\t\t\t<label>Find care now<\/label>\n\t\t\t\t<a class='btn' href='https:\/\/ppmco.foxtrotdev.com\/find-care-now\/' target=''>Go<\/a>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\n\n<div class=\"wp-block-group is-style-section-padding is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group is-style-intro-section is-layout-flow wp-block-group-is-layout-flow\">\n<h2 class=\"wp-block-heading has-text-align-center has-purple-color has-text-color\">Important Questions<\/h2>\n\n\n\n<p class=\"has-text-align-center is-style-manual-breaks has-intro-font-size wp-block-paragraph\">Click on a question below to find the answer. For other questions, contact our Customer Service department at <a href=\"tel:18006549728\">800-654-9728<\/a>.<\/p>\n<\/div>\n\n\n\r\n<div id=\"block_a8e6e244754ac306cd63916611b8c7c5\" class=\"faq-filters margin-top-35\">\r\n    <div class=\"wp-container wp-block-group\">\r\n\t\t<div class=\"faq-filters\">\r\n\t\t\t<form>\r\n\t\t\t\t<div class=\"wp-block-search__inside-wrapper \">\r\n\t\t\t\t\t<input type=\"search\" class=\"wp-block-search__input \" name=\"s\" value=\"\" placeholder=\"Search FAQs\" required=\"\">\r\n\t\t\t\t\t<button type=\"submit\" class=\"wp-block-search__button\">Search<\/button>\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/form>\r\n\t\t<\/div>\r\n\t<\/div>\r\n<\/div>\n\n<div id=\"block_b0c74b0e56fc23ea4d38a5f8fe2a7c68\" class=\"wpfox-faqs margin-top-80\">\r\n    <div class=\"wp-container wp-block-group\">\r\n\t\t\r\n\t\t<div class='wpfox-accordion'>\r\n\t\t\t\r\n\t\t\t<div class='wpfox-item' id='top-faqs'>\r\n\t\t\t\t<div class='topic'><h2 class='wpfox-title'>Top FAQs<\/h2><\/div>\r\n\t\t\t\t<div class='contents'>\r\n\t\t\t\t\t<div class='faq-accordion'>\r\n\t\t\t\t\t\t\r\n\t\t\t\t\t<div class='item' data-cats='plan-coverage top-faqs' id='top-faqs-is-my-newborn-automatically-enrolled'>\r\n\t\t\t\t\t\t<div class='question'><h3 class='title has-h-3-featured-font-size'>I just had a baby. Do I need to add my newborn to my plan?<\/h3><\/div>\r\n\t\t\t\t\t\t<div class='answer'><!-- wp:paragraph -->\n<p>If you are a Priority Partners member, <strong>you must call Priority Partners Member Services at <\/strong><a href=\"tel:8006549728\">800-654-9728<\/a><strong> to report the birth<\/strong>. Once the delivery is reported, the Priority Partners Newborn Coordinator will help get your baby\u2019s coverage added.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>If you are not a Priority Partners member, please check with your health plan or the <a data-type=\"URL\" data-id=\"https:\/\/health.maryland.gov\/Pages\/Home.aspx\" href=\"https:\/\/health.maryland.gov\/Pages\/Home.aspx\" target=\"_blank\" rel=\"noreferrer noopener\">Maryland Department of Health.<\/a><\/p>\n<!-- \/wp:paragraph --><\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\r\n\t\t\t\t\t<div class='item' data-cats='plan-coverage top-faqs' id='top-faqs-my-benefits-have-been-terminated-how-do-i-re-enroll'>\r\n\t\t\t\t\t\t<div class='question'><h3 class='title has-h-3-featured-font-size'>My benefits have ended. How do I renew them?<\/h3><\/div>\r\n\t\t\t\t\t\t<div class='answer'><!-- wp:paragraph {\"className\":\"is-style-default\"} -->\n<p class=\"is-style-default\">Here\u2019s how you can renew your health benefits:<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:list {\"className\":\"is-style-default\"} -->\n<ul class=\"is-style-default\"><!-- wp:list-item -->\n<li>Online at\u00a0<a href=\"https:\/\/www.marylandhealthconnection.gov\/\" target=\"_blank\" rel=\"noreferrer noopener\">Maryland Health Connection<\/a>\u00a0\u2013 Login to your account, then go to \u201cStart New Application\u201d from the Quick Links on the Account Home page<\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li>Use the Maryland Health Connection mobile app<\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li>Call the Maryland Health Connection Call Center at&nbsp;<a href=\"tel:8556428572\">855-642-8572<\/a> (TTY:&nbsp;<a href=\"tel:8556428573\">855-642-8573<\/a>)<\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li>In person at your local health department; or local Department of Social Services.<\/li>\n<!-- \/wp:list-item --><\/ul>\n<!-- \/wp:list --><\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\r\n\t\t\t\t\t<div class='item' data-cats='top-faqs' id='top-faqs-how-do-i-enroll-with-a-managed-care-organization-mco'>\r\n\t\t\t\t\t\t<div class='question'><h3 class='title has-h-3-featured-font-size'>How do I enroll in a Managed Care Organization (MCO)?<\/h3><\/div>\r\n\t\t\t\t\t\t<div class='answer'><!-- wp:paragraph {\"className\":\"is-style-default\"} -->\n<p class=\"is-style-default\">You can enroll in an MCO and choose a primary care provider (PCP) through the Maryland Health Connection. You have three ways to apply:<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:list {\"className\":\"is-style-default\"} -->\n<ul class=\"wp-block-list is-style-default\"><!-- wp:list-item -->\n<li>Online at <a data-type=\"URL\" data-id=\"https:\/\/www.marylandhealthconnection.gov\/\" href=\"https:\/\/www.marylandhealthconnection.gov\/\" target=\"_blank\" rel=\"noreferrer noopener\">marylandhealthconnection.gov<\/a><\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li>With the Maryland Health Connection mobile app<\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li>Call <a data-type=\"tel\" data-id=\"tel:8556428572\" href=\"tel:8556428572\">855-642-8572<\/a> (TTY: <a data-type=\"tel\" data-id=\"tel:8556428573\" href=\"tel:8556428573\">855-642-8573<\/a>)<\/li>\n<!-- \/wp:list-item --><\/ul>\n<!-- \/wp:list -->\n\n<!-- wp:paragraph -->\n<p>You will be able to choose your MCO as one of the steps in the process.<\/p>\n<!-- \/wp:paragraph --><\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\r\n\t\t\t\t\t<div class='item' data-cats='new-members healthlink top-faqs' id='top-faqs-how-do-i-get-a-replacement-identification-id-card'>\r\n\t\t\t\t\t\t<div class='question'><h3 class='title has-h-3-featured-font-size'>How do I get a new member ID card?<\/h3><\/div>\r\n\t\t\t\t\t\t<div class='answer'><!-- wp:paragraph {\"className\":\"is-style-default\"} -->\n<p class=\"is-style-default\">Log into your member portal, by clicking &#8220;<a href=\"https:\/\/pp.healthtrioconnect.com\/app\/index.page?\" target=\"_blank\" rel=\"noreferrer noopener\">Member Login&#8221;<\/a> at the top of our website. You can also call Priority Partners at\u00a0<a href=\"tel:8006549728\">800-654-9728<\/a>.<\/p>\n<!-- \/wp:paragraph --><\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\r\n\t\t\t\t\t<div class='item' data-cats='finding-care top-faqs' id='top-faqs-how-do-i-change-my-primary-care-physician-pcp'>\r\n\t\t\t\t\t\t<div class='question'><h3 class='title has-h-3-featured-font-size'>How do I change my doctor?<\/h3><\/div>\r\n\t\t\t\t\t\t<div class='answer'><!-- wp:paragraph {\"className\":\"is-style-default\"} -->\n<p class=\"is-style-default\">You can change your primary care doctor (PCP) by logging into your&nbsp;<a rel=\"noreferrer noopener\" href=\"https:\/\/pp.healthtrioconnect.com\/\" target=\"_blank\">member portal<\/a>. You can also call Priority Partners at&nbsp;<a href=\"tel:8006549728\">800-654-9728<\/a>. <\/p>\n<!-- \/wp:paragraph --><\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t\r\n\t\t\t<div class='wpfox-item' id='new-members'>\r\n\t\t\t\t<div class='topic'><h2 class='wpfox-title'>For New Members<\/h2><\/div>\r\n\t\t\t\t<div class='contents'>\r\n\t\t\t\t\t<div class='faq-accordion'>\r\n\t\t\t\t\t\t\r\n\t\t\t\t\t<div class='item' data-cats='new-members plan-coverage' id='new-members-when-do-i-call-priority-partners-customer-service'>\r\n\t\t\t\t\t\t<div class='question'><h3 class='title has-h-3-featured-font-size'>When do I call Priority Partners Customer Service?<\/h3><\/div>\r\n\t\t\t\t\t\t<div class='answer'><!-- wp:paragraph {\"className\":\"is-style-default\"} -->\n<p class=\"is-style-default\">Call Priority Partners any time you have a question or need help with your health care. To add a newborn or verify eligibility, you must call. Members can also use <a href=\"https:\/\/pp.healthtrioconnect.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">HealthLINK@Hopkins<\/a> to get a member ID card, request a change to their primary care doctor (PCP), or update their address.<\/p>\n<!-- \/wp:paragraph --><\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\r\n\t\t\t\t\t<div class='item' data-cats='new-members healthlink' id='new-members-what-is-healthlinkhopkins'>\r\n\t\t\t\t\t\t<div class='question'><h3 class='title has-h-3-featured-font-size'>What is HealthLINK@Hopkins?<\/h3><\/div>\r\n\t\t\t\t\t\t<div class='answer'><!-- wp:paragraph {\"className\":\"is-style-default\"} -->\n<p class=\"is-style-default\">HealthLINK@Hopkins is your member portal. In HealthLINK, you can: view your benefits, check claims and referral status, send secure messages to and receive them from Customer Service, request a new ID card, search for a doctor, and select a new primary care doctor (PCP).<\/p>\n<!-- \/wp:paragraph --><\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\r\n\t\t\t\t\t<div class='item' data-cats='new-members healthlink' id='new-members-how-do-i-register-for-an-account'>\r\n\t\t\t\t\t\t<div class='question'><h3 class='title has-h-3-featured-font-size'>How do I register for an account?<\/h3><\/div>\r\n\t\t\t\t\t\t<div class='answer'><!-- wp:paragraph {\"className\":\"is-style-default\"} -->\n<p class=\"is-style-default\">Click&nbsp;<a rel=\"noreferrer noopener\" href=\"https:\/\/pp.healthtrioconnect.com\/app\/index.page?\" target=\"_blank\">&#8220;Member Login&#8221;<\/a> at the top of ppmco.org. Select \u201cMember Register\u201d under First Time Logging In? on the right side of the page. On the next page, enter your member ID, name, birthdate and gender. Then follow the steps to create a user ID and password. Your password must be nine characters and must contain at least one uppercase letter, one lowercase letter, one number, and one special character, such as #, * or @. Usernames and passwords are case-sensitive.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph {\"className\":\"is-style-default\"} -->\n<p class=\"is-style-default\">Remember: Your password is private. Do not write it down or keep it in a public space. Once the process is complete, you will be able to access your account.<\/p>\n<!-- \/wp:paragraph --><\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\r\n\t\t\t\t\t<div class='item' data-cats='new-members healthlink' id='new-members-now-that-im-logged-in-how-do-i-get-started'>\r\n\t\t\t\t\t\t<div class='question'><h3 class='title has-h-3-featured-font-size'>Now that I\u2019m logged in, how do I get started?<\/h3><\/div>\r\n\t\t\t\t\t\t<div class='answer'><!-- wp:paragraph {\"className\":\"is-style-default\"} -->\n<p class=\"is-style-default\">Once you\u2019re logged in, you will see a welcome message on your homepage. This message will change to keep you up-to-date and informed on health issues. Start browsing the site by using the links located in the top navigation bar. They are organized by different sections including My Providers, My Health Plan, My Resources and My Preferences. You will also find a list of Quick Links in the left column of tasks most used by Priority Partners members.<\/p>\n<!-- \/wp:paragraph --><\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\r\n\t\t\t\t\t<div class='item' data-cats='new-members healthlink top-faqs' id='new-members-how-do-i-get-a-replacement-identification-id-card'>\r\n\t\t\t\t\t\t<div class='question'><h3 class='title has-h-3-featured-font-size'>How do I get a new member ID card?<\/h3><\/div>\r\n\t\t\t\t\t\t<div class='answer'><!-- wp:paragraph {\"className\":\"is-style-default\"} -->\n<p class=\"is-style-default\">Log into your member portal, by clicking &#8220;<a href=\"https:\/\/pp.healthtrioconnect.com\/app\/index.page?\" target=\"_blank\" rel=\"noreferrer noopener\">Member Login&#8221;<\/a> at the top of our website. You can also call Priority Partners at\u00a0<a href=\"tel:8006549728\">800-654-9728<\/a>.<\/p>\n<!-- \/wp:paragraph --><\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\r\n\t\t\t\t\t<div class='item' data-cats='finding-care new-members' id='new-members-how-do-i-obtain-a-listing-of-pcps-and-specialists-that-participate-with-priority-partners'>\r\n\t\t\t\t\t\t<div class='question'><h3 class='title has-h-3-featured-font-size'>What doctors can I see as a Priority Partners member?<\/h3><\/div>\r\n\t\t\t\t\t\t<div class='answer'><!-- wp:paragraph {\"className\":\"is-style-default\"} -->\n<p class=\"is-style-default\">Go to the&nbsp;<a href=\"https:\/\/ppmco.foxtrotdev.com\/find-care-now\/\" data-type=\"page\" data-id=\"26\">Find a Doctor<\/a>&nbsp;section of this website or call Priority Partners at&nbsp;<a href=\"tel:8006549728\">800-654-9728<\/a>.<\/p>\n<!-- \/wp:paragraph --><\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t\r\n\t\t\t<div class='wpfox-item' id='plan-coverage'>\r\n\t\t\t\t<div class='topic'><h2 class='wpfox-title'>Plan Coverage<\/h2><\/div>\r\n\t\t\t\t<div class='contents'>\r\n\t\t\t\t\t<div class='faq-accordion'>\r\n\t\t\t\t\t\t\r\n\t\t\t\t\t<div class='item' data-cats='new-members plan-coverage' id='plan-coverage-when-do-i-call-priority-partners-customer-service'>\r\n\t\t\t\t\t\t<div class='question'><h3 class='title has-h-3-featured-font-size'>When do I call Priority Partners Customer Service?<\/h3><\/div>\r\n\t\t\t\t\t\t<div class='answer'><!-- wp:paragraph {\"className\":\"is-style-default\"} -->\n<p class=\"is-style-default\">Call Priority Partners any time you have a question or need help with your health care. To add a newborn or verify eligibility, you must call. Members can also use <a href=\"https:\/\/pp.healthtrioconnect.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">HealthLINK@Hopkins<\/a> to get a member ID card, request a change to their primary care doctor (PCP), or update their address.<\/p>\n<!-- \/wp:paragraph --><\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\r\n\t\t\t\t\t<div class='item' data-cats='plan-coverage' id='plan-coverage-if-i-pay-the-full-price-for-a-prescription-will-priority-partners-reimburse-me'>\r\n\t\t\t\t\t\t<div class='question'><h3 class='title has-h-3-featured-font-size'>If I pay the full price for a prescription, will Priority Partners reimburse me?<\/h3><\/div>\r\n\t\t\t\t\t\t<div class='answer'><!-- wp:paragraph {\"className\":\"is-style-default\"} -->\n<p class=\"is-style-default\">Yes, as long as the prescription is on the\u00a0<a href=\"\/wp-content\/uploads\/2023\/03\/ppmco_formulary.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">list of medications covered by Priority Partners<\/a>. Within two weeks of purchase of the prescription, you may be eligible for reimbursement at the retail pharmacy. You may also submit your prescription receipts for reimbursement within 180 days of the date of service. For additional information, call Priority Partners Customer Service at\u00a0<a href=\"tel:8006549728\">800-654-9728<\/a>.<\/p>\n<!-- \/wp:paragraph --><\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\r\n\t\t\t\t\t<div class='item' data-cats='plan-coverage' id='plan-coverage-how-do-i-find-out-more-information-about-medication-preauthorization'>\r\n\t\t\t\t\t\t<div class='question'><h3 class='title has-h-3-featured-font-size'>How do I find out more information about medication prior authorization?<\/h3><\/div>\r\n\t\t\t\t\t\t<div class='answer'><!-- wp:paragraph {\"className\":\"is-style-default\"} -->\n<p class=\"is-style-default\">Some medications require prior authorization from your plan before they can be dispensed by your pharmacy. This helps us ensure that your prescriptions are medically necessary. To determine if a medication requires prior authorization, look at the\u00a0<a href=\"\/wp-content\/uploads\/2023\/03\/ppmco_formulary.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">Pharmacy Formulary<\/a>. Medications that require prior authorization are listed in the formulary as \u201cPA.\u201d. Your doctor can request these medications by submitting a prior authorization request. Information about covered medications, medication prior authorization requirements and pharmacy plan benefits are available <a href=\"https:\/\/ppmco.foxtrotdev.com\/pharmacy\/\">here<\/a>.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><\/p>\n<!-- \/wp:paragraph --><\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\r\n\t\t\t\t\t<div class='item' data-cats='plan-coverage' id='plan-coverage-what-is-a-referral'>\r\n\t\t\t\t\t\t<div class='question'><h3 class='title has-h-3-featured-font-size'>What is a Referral?<\/h3><\/div>\r\n\t\t\t\t\t\t<div class='answer'><!-- wp:paragraph {\"className\":\"is-style-default\"} -->\n<p class=\"is-style-default\">A referral is a written order from your primary care doctor (PCP) giving you permission to see a specialist or receive certain medical services. Before you can see a specialist and be covered for that care, you will need a referral from your PCP. For information on getting a referral for care, refer to your <a href=\"https:\/\/ppmco.foxtrotdev.com\/wp-content\/uploads\/2023\/03\/Priority_Partners_Member_Handbook.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">Priority Partners Member Handbook<\/a>.<\/p>\n<!-- \/wp:paragraph --><\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\r\n\t\t\t\t\t<div class='item' data-cats='plan-coverage' id='plan-coverage-what-is-a-preauthorization'>\r\n\t\t\t\t\t\t<div class='question'><h3 class='title has-h-3-featured-font-size'>What is a Prior Authorization?<\/h3><\/div>\r\n\t\t\t\t\t\t<div class='answer'><!-- wp:paragraph {\"className\":\"is-style-default\"} -->\n<p class=\"is-style-default\">Certain medical services and supplies require approval before they will be covered by your plan. Prior authorization, also called prior approval or preauthorization, is the process where a qualified health care professional reviews and determines if a service is medically necessary. Your Summary of Benefits indicates which services, supplies or medications require prior authorization. All prior authorization requests are coordinated through your doctor&#8217;s office. Your doctor must ask for and receive approval before you receive certain care. Priority Partners will review the service, drug or equipment for medical necessity. If prior authorization is not given, then coverage for care, services or supplies may be limited or denied. Any costs for denied services that were the result of an in-network provider failing to receive prior authorization are not your responsibility. For more information on prior authorization guidelines through your Priority Partners plan, refer to your <a href=\"https:\/\/ppmco.foxtrotdev.com\/wp-content\/uploads\/2023\/03\/Priority_Partners_Member_Handbook.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">Priority Partners Member Handbook<\/a>.<\/p>\n<!-- \/wp:paragraph --><\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\r\n\t\t\t\t\t<div class='item' data-cats='plan-coverage' id='plan-coverage-how-long-does-it-take-for-my-insurance-to-become-effective'>\r\n\t\t\t\t\t\t<div class='question'><h3 class='title has-h-3-featured-font-size'>How long does it take for my benefits to start?<\/h3><\/div>\r\n\t\t\t\t\t\t<div class='answer'><!-- wp:paragraph {\"className\":\"is-style-default\"} -->\n<p class=\"is-style-default\">The Maryland Department of Health strives to process applications within days of receiving them. Once your application is approved, you have 28 days to select one of the HealthChoice MCOs to provide your health benefits. Services become available 10 days after you choose an MCO.<\/p>\n<!-- \/wp:paragraph --><\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\r\n\t\t\t\t\t<div class='item' data-cats='plan-coverage top-faqs' id='plan-coverage-is-my-newborn-automatically-enrolled'>\r\n\t\t\t\t\t\t<div class='question'><h3 class='title has-h-3-featured-font-size'>I just had a baby. Do I need to add my newborn to my plan?<\/h3><\/div>\r\n\t\t\t\t\t\t<div class='answer'><!-- wp:paragraph -->\n<p>If you are a Priority Partners member, <strong>you must call Priority Partners Member Services at <\/strong><a href=\"tel:8006549728\">800-654-9728<\/a><strong> to report the birth<\/strong>. Once the delivery is reported, the Priority Partners Newborn Coordinator will help get your baby\u2019s coverage added.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>If you are not a Priority Partners member, please check with your health plan or the <a data-type=\"URL\" data-id=\"https:\/\/health.maryland.gov\/Pages\/Home.aspx\" href=\"https:\/\/health.maryland.gov\/Pages\/Home.aspx\" target=\"_blank\" rel=\"noreferrer noopener\">Maryland Department of Health.<\/a><\/p>\n<!-- \/wp:paragraph --><\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\r\n\t\t\t\t\t<div class='item' data-cats='plan-coverage top-faqs' id='plan-coverage-my-benefits-have-been-terminated-how-do-i-re-enroll'>\r\n\t\t\t\t\t\t<div class='question'><h3 class='title has-h-3-featured-font-size'>My benefits have ended. How do I renew them?<\/h3><\/div>\r\n\t\t\t\t\t\t<div class='answer'><!-- wp:paragraph {\"className\":\"is-style-default\"} -->\n<p class=\"is-style-default\">Here\u2019s how you can renew your health benefits:<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:list {\"className\":\"is-style-default\"} -->\n<ul class=\"is-style-default\"><!-- wp:list-item -->\n<li>Online at\u00a0<a href=\"https:\/\/www.marylandhealthconnection.gov\/\" target=\"_blank\" rel=\"noreferrer noopener\">Maryland Health Connection<\/a>\u00a0\u2013 Login to your account, then go to \u201cStart New Application\u201d from the Quick Links on the Account Home page<\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li>Use the Maryland Health Connection mobile app<\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li>Call the Maryland Health Connection Call Center at&nbsp;<a href=\"tel:8556428572\">855-642-8572<\/a> (TTY:&nbsp;<a href=\"tel:8556428573\">855-642-8573<\/a>)<\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li>In person at your local health department; or local Department of Social Services.<\/li>\n<!-- \/wp:list-item --><\/ul>\n<!-- \/wp:list --><\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\r\n\t\t\t\t\t<div class='item' data-cats='healthlink member-information plan-coverage' id='plan-coverage-can-i-see-my-childs-or-spouses-information-if-they-are-under-my-plan'>\r\n\t\t\t\t\t\t<div class='question'><h3 class='title has-h-3-featured-font-size'>Can I see my child\u2019s or spouse\u2019s information if they are under my plan?<\/h3><\/div>\r\n\t\t\t\t\t\t<div class='answer'><!-- wp:paragraph {\"className\":\"is-style-default\"} -->\n<p class=\"is-style-default\">If you are a Priority Partners member, this feature is unavailable because all members have individual HealthLINK accounts. Call Priority Partners Customer Service at&nbsp;<a href=\"tel:8006549728\">800-654-9728<\/a>&nbsp;with questions.<\/p>\n<!-- \/wp:paragraph --><\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t\r\n\t\t\t<div class='wpfox-item' id='finding-care'>\r\n\t\t\t\t<div class='topic'><h2 class='wpfox-title'>Finding Care<\/h2><\/div>\r\n\t\t\t\t<div class='contents'>\r\n\t\t\t\t\t<div class='faq-accordion'>\r\n\t\t\t\t\t\t\r\n\t\t\t\t\t<div class='item' data-cats='finding-care healthlink' id='finding-care-how-do-i-search-for-a-provider'>\r\n\t\t\t\t\t\t<div class='question'><h3 class='title has-h-3-featured-font-size'>How do I search for a provider?<\/h3><\/div>\r\n\t\t\t\t\t\t<div class='answer'><!-- wp:paragraph {\"className\":\"is-style-default\"} -->\n<p class=\"is-style-default\">Click \u201cSearch a Provider\u201d in the left column under Quick Links or, under the My Health Plans tab in the top navigation bar.<\/p>\n<!-- \/wp:paragraph --><\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\r\n\t\t\t\t\t<div class='item' data-cats='finding-care new-members' id='finding-care-how-do-i-obtain-a-listing-of-pcps-and-specialists-that-participate-with-priority-partners'>\r\n\t\t\t\t\t\t<div class='question'><h3 class='title has-h-3-featured-font-size'>What doctors can I see as a Priority Partners member?<\/h3><\/div>\r\n\t\t\t\t\t\t<div class='answer'><!-- wp:paragraph {\"className\":\"is-style-default\"} -->\n<p class=\"is-style-default\">Go to the&nbsp;<a href=\"https:\/\/ppmco.foxtrotdev.com\/find-care-now\/\" data-type=\"page\" data-id=\"26\">Find a Doctor<\/a>&nbsp;section of this website or call Priority Partners at&nbsp;<a href=\"tel:8006549728\">800-654-9728<\/a>.<\/p>\n<!-- \/wp:paragraph --><\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\r\n\t\t\t\t\t<div class='item' data-cats='finding-care' id='finding-care-do-i-need-to-contact-priority-partners-prior-to-going-to-the-emergency-room'>\r\n\t\t\t\t\t\t<div class='question'><h3 class='title has-h-3-featured-font-size'>Do I need to contact Priority Partners before going to the emergency room?<\/h3><\/div>\r\n\t\t\t\t\t\t<div class='answer'><!-- wp:paragraph {\"className\":\"is-style-default\"} -->\n<p class=\"is-style-default\">No. For life-threatening emergencies, call 911 or go the emergency room. After, call your primary care doctor within 24 hours to let him or her know about the emergency. However, if you have a problem after normal business hours that is not a medical emergency, you can receive services at an urgent care center. Directions on how to find a center are provided in the \u201cWhere can I find an urgent care center?\u201d&nbsp;question below.<\/p>\n<!-- \/wp:paragraph --><\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\r\n\t\t\t\t\t<div class='item' data-cats='finding-care' id='finding-care-who-or-where-do-i-call-for-eye-vision-care'>\r\n\t\t\t\t\t\t<div class='question'><h3 class='title has-h-3-featured-font-size'>Who or where do I call for eye\/vision care?<\/h3><\/div>\r\n\t\t\t\t\t\t<div class='answer'><!-- wp:paragraph {\"className\":\"is-style-default\"} -->\n<p class=\"is-style-default\">Your vision care is through Superior Vision. Call Superior&nbsp;Vision at&nbsp;<a href=\"tel:8004288789\">800-428-8789<\/a>&nbsp;or go to their&nbsp;<a href=\"https:\/\/superiorvision.com\/members\/\">website<\/a>.<\/p>\n<!-- \/wp:paragraph --><\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\r\n\t\t\t\t\t<div class='item' data-cats='finding-care' id='finding-care-who-or-where-do-i-call-for-dental-care'>\r\n\t\t\t\t\t\t<div class='question'><h3 class='title has-h-3-featured-font-size'>Who or where do I call for dental care?<\/h3><\/div>\r\n\t\t\t\t\t\t<div class='answer'><!-- wp:paragraph {\"className\":\"is-style-default\"} -->\n<p class=\"is-style-default\">Dental care is provided by the\u00a0Maryland Healthy Smiles Dental Program. Call\u00a0<a href=\"tel:8559349812\">855-934-9812<\/a>\u00a0or visit their\u00a0<a href=\"https:\/\/mdmwp.sciondental.com\/MWP\/Landing\" target=\"_blank\" rel=\"noreferrer noopener\">member website<\/a>\u00a0for more information or to find a dentist.<\/p>\n<!-- \/wp:paragraph --><\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\r\n\t\t\t\t\t<div class='item' data-cats='finding-care top-faqs' id='finding-care-how-do-i-change-my-primary-care-physician-pcp'>\r\n\t\t\t\t\t\t<div class='question'><h3 class='title has-h-3-featured-font-size'>How do I change my doctor?<\/h3><\/div>\r\n\t\t\t\t\t\t<div class='answer'><!-- wp:paragraph {\"className\":\"is-style-default\"} -->\n<p class=\"is-style-default\">You can change your primary care doctor (PCP) by logging into your&nbsp;<a rel=\"noreferrer noopener\" href=\"https:\/\/pp.healthtrioconnect.com\/\" target=\"_blank\">member portal<\/a>. You can also call Priority Partners at&nbsp;<a href=\"tel:8006549728\">800-654-9728<\/a>. <\/p>\n<!-- \/wp:paragraph --><\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\r\n\t\t\t\t\t<div class='item' data-cats='finding-care' id='finding-care-why-arent-there-any-results-when-i-search-for-a-provider'>\r\n\t\t\t\t\t\t<div class='question'><h3 class='title has-h-3-featured-font-size'>Why aren\u2019t there any results when I search for a provider?<\/h3><\/div>\r\n\t\t\t\t\t\t<div class='answer'><!-- wp:paragraph {\"className\":\"is-style-default\"} -->\n<p class=\"is-style-default\">First, make sure you are spelling the provider\u2019s name correctly. If you are not sure of the spelling, type in the first three letters and a list of all doctors with a last name starting with those letters will be displayed. You can then browse the list manually. Your search may also be too narrow, meaning there are no providers with your selected criteria within your network. Broaden your search by typing &#8220;%%&#8221; in a field or leaving it blank. This will generate all providers within those fields. Your search may also be too broad, meaning there are far too many providers with your criteria for a list to be generated. You can narrow your search by selecting an option in a field. A list will find and display only those doctors that fit your criteria.<\/p>\n<!-- \/wp:paragraph --><\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\r\n\t\t\t\t\t<div class='item' data-cats='finding-care' id='finding-care-what-is-a-site-of-service'>\r\n\t\t\t\t\t\t<div class='question'><h3 class='title has-h-3-featured-font-size'>What is a Site of Service?<\/h3><\/div>\r\n\t\t\t\t\t\t<div class='answer'><!-- wp:paragraph {\"className\":\"is-style-default\"} -->\n<p class=\"is-style-default\">Site of service is a term used to indicate the facility in which you receive care. Many surgical procedures can be performed safely in an outpatient hospital setting, such as an ambulatory surgery center (ASC). Certain procedures require prior authorization when performed in an outpatient hospital setting. For information on covered outpatient services, refer to your <a href=\"https:\/\/ppmco.foxtrotdev.com\/wp-content\/uploads\/2023\/03\/Priority_Partners_Member_Handbook.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">Priority Partners Member Handbook<\/a>.<\/p>\n<!-- \/wp:paragraph --><\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\r\n\t\t\t\t\t<div class='item' data-cats='finding-care' id='finding-care-who-or-where-do-i-call-for-mental-health-or-substance-abuse-participating-providers'>\r\n\t\t\t\t\t\t<div class='question'><h3 class='title has-h-3-featured-font-size'>How do I find care for mental health or substance use disorder?<\/h3><\/div>\r\n\t\t\t\t\t\t<div class='answer'><!-- wp:paragraph {\"className\":\"is-style-default\"} -->\n<p class=\"is-style-default\">If you have a substance abuse or mental health question or concern, or want treatment options, please call&nbsp;<a href=\"https:\/\/www.carelon.com\/\" target=\"_blank\" rel=\"noreferrer noopener\"><\/a><a href=\"https:\/\/www.carelon.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">Carelon Behavioral Health<\/a>&nbsp;at&nbsp;<a href=\"tel:8008881965\">800-888-1965<\/a>; (TTY 711).<\/p>\n<!-- \/wp:paragraph --><\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\r\n\t\t\t\t\t<div class='item' data-cats='finding-care' id='finding-care-where-can-i-find-an-urgent-care-center'>\r\n\t\t\t\t\t\t<div class='question'><h3 class='title has-h-3-featured-font-size'>Where can I find an urgent care center?<\/h3><\/div>\r\n\t\t\t\t\t\t<div class='answer'><!-- wp:paragraph {\"className\":\"is-style-default\"} -->\n<p class=\"is-style-default\">You can&nbsp;find an urgent care center near you in three easy steps.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:list {\"ordered\":true,\"className\":\"is-style-default\"} -->\n<ol class=\"is-style-default\"><li>Go to the&nbsp;<a rel=\"noreferrer noopener\" href=\"https:\/\/pp.healthtrioconnect.com\/public-app\/consumer\/provdir\/entry.page\" target=\"_blank\">&#8220;Find a Doctor&#8221;<\/a>&nbsp;and enter your ZIP code&nbsp;<em>or<\/em>&nbsp;select your state from the drop-down menu.<\/li><li>Click the \u201cHospital or Facility\u201d option, then click the \u201cSearch Providers\u201d button.<\/li><li>From the search results&nbsp;page, find the \u201cSpecialty\u201d search category on the right side, and select \u201cUrgent Care Center\u201d from the drop-down menu.<\/li><\/ol>\n<!-- \/wp:list --><\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t\r\n\t\t\t<div class='wpfox-item' id='claims-appeals'>\r\n\t\t\t\t<div class='topic'><h2 class='wpfox-title'>Claims &amp; Appeals<\/h2><\/div>\r\n\t\t\t\t<div class='contents'>\r\n\t\t\t\t\t<div class='faq-accordion'>\r\n\t\t\t\t\t\t\r\n\t\t\t\t\t<div class='item' data-cats='claims-appeals' id='claims-appeals-how-do-i-file-an-appeal'>\r\n\t\t\t\t\t\t<div class='question'><h3 class='title has-h-3-featured-font-size'>How do I file an Appeal?<\/h3><\/div>\r\n\t\t\t\t\t\t<div class='answer'><!-- wp:paragraph -->\n<p>Appeals must be submitted in writing 60 days from the date of the denial notice to the following address: <\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><strong>Priority Partners<\/strong><br>Attention: Appeals Department<br>7231 Parkway Drive, Suite 100<br>Hanover, MD 21076 or Fax: 410-762-5304<\/p>\n<!-- \/wp:paragraph --><\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\r\n\t\t\t\t\t<div class='item' data-cats='claims-appeals healthlink' id='claims-appeals-why-do-i-sometimes-see-data-unavailable'>\r\n\t\t\t\t\t\t<div class='question'><h3 class='title has-h-3-featured-font-size'>Why do I sometimes see \u201cdata unavailable?\u201d<\/h3><\/div>\r\n\t\t\t\t\t\t<div class='answer'><!-- wp:paragraph {\"className\":\"is-style-default\"} -->\n<p class=\"is-style-default\">One reason may be that federal and state privacy regulations require us to protect certain information from being shared, or the data you anticipated has not been made available to us yet. For specific information about your record, please contact Customer Service.<\/p>\n<!-- \/wp:paragraph --><\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\r\n\t\t\t\t\t<div class='item' data-cats='claims-appeals healthlink' id='claims-appeals-why-arent-my-claims-appearing'>\r\n\t\t\t\t\t\t<div class='question'><h3 class='title has-h-3-featured-font-size'>Why aren\u2019t my claims appearing?<\/h3><\/div>\r\n\t\t\t\t\t\t<div class='answer'><!-- wp:paragraph {\"className\":\"is-style-default\"} -->\n<p class=\"is-style-default\">Claims status takes 2 to 5 business days to update. If you\u2019d like to confirm receipt or check the status of a claim, you can also call Customer Service at <a href=\"tel:8006549728\">800-654-9728<\/a>.<\/p>\n<!-- \/wp:paragraph --><\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t\r\n\t\t\t<div class='wpfox-item' id='member-information'>\r\n\t\t\t\t<div class='topic'><h2 class='wpfox-title'>Member Information<\/h2><\/div>\r\n\t\t\t\t<div class='contents'>\r\n\t\t\t\t\t<div class='faq-accordion'>\r\n\t\t\t\t\t\t\r\n\t\t\t\t\t<div class='item' data-cats='member-information healthlink' id='member-information-how-can-i-order-a-new-member-id-card'>\r\n\t\t\t\t\t\t<div class='question'><h3 class='title has-h-3-featured-font-size'>How can I order a new member ID card?<\/h3><\/div>\r\n\t\t\t\t\t\t<div class='answer'><!-- wp:paragraph {\"className\":\"is-style-default\"} -->\n<p class=\"is-style-default\">You can easily request a new ID card by logging into <a href=\"https:\/\/pp.healthtrioconnect.com\/app\/index.page?\" target=\"_blank\" rel=\"noreferrer noopener\">HealthLINK<\/a>. Under My Health Plan, click Member Information then click on Request ID Card. Select the box next to your name and press Submit. The request will be automatically sent to your Customer Service department who will process the request.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph {\"className\":\"is-style-default\"} -->\n<p class=\"is-style-default\">You can also download the <a href=\"https:\/\/ppmco.foxtrotdev.com\/wp-content\/uploads\/2022\/11\/PPMCO-ID-Request-Form.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">Request an ID Card form<\/a>, fill it in and fax it to <a href=\"fax:4104244991\">410-424-4991<\/a>. Or, you can call our Customer Service department toll-free at <a href=\"tel:8006549728\">800-654-9728<\/a>.<\/p>\n<!-- \/wp:paragraph --><\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\r\n\t\t\t\t\t<div class='item' data-cats='member-information healthlink' id='member-information-how-can-i-change-my-primary-care-provider-pcp'>\r\n\t\t\t\t\t\t<div class='question'><h3 class='title has-h-3-featured-font-size'>How can I change my Primary Care Provider (PCP)?<\/h3><\/div>\r\n\t\t\t\t\t\t<div class='answer'><!-- wp:paragraph {\"className\":\"is-style-default\"} -->\n<p class=\"is-style-default\">Under Quick Links, click &#8220;Change Your PCP&#8221; or, under My Health Plans, click &#8220;Change PCP.&#8221; If you know the name or practice of the doctor you\u2019d like to choose, type it in. You can search for a new PCP in your area by selecting from the drop down and typing the city, county or zip code in the field to the right. You can also search by the hospital the physician is affiliated with, by the sex of the doctor or by the language the physician speaks. Once you press Submit, browse through the list of doctors and press Select when you find the physician you would like. This request will go directly to your Customer Service department who will process the request. Approved change requests will take effect on the date the request is submitted. You will also get a new ID card mailed to you within 7 to 10 days of the approval.<\/p>\n<!-- \/wp:paragraph --><\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\r\n\t\t\t\t\t<div class='item' data-cats='member-information healthlink' id='member-information-how-can-i-update-my-address'>\r\n\t\t\t\t\t\t<div class='question'><h3 class='title has-h-3-featured-font-size'>How can I update my address?<\/h3><\/div>\r\n\t\t\t\t\t\t<div class='answer'><!-- wp:paragraph -->\n<p>Address changes must be made through the Maryland Health Connection and cannot be done through HealthLINK. Follow these directions to change your address.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:list {\"ordered\":true} -->\n<ol><li><strong><a href=\"https:\/\/secure.marylandhealthconnection.gov\/AHCT\/DisplayUserLogin.action?languageCode=en\" target=\"_blank\" rel=\"noreferrer noopener\">Log in<\/a><\/strong>&nbsp;to your account.<\/li><li>Click on&nbsp;<strong>Report a Change<\/strong>&nbsp;under the Quick Links section on the right side of the page.<\/li><li>Click&nbsp;<strong>Next.<\/strong><\/li><li>Select the&nbsp;<strong>Change Home Address<\/strong>&nbsp;checkbox as it applies to you.<\/li><li>Click&nbsp;<strong>Next.<\/strong><\/li><li>If you have other changes to make to your account, check the boxes as they apply to you, then click&nbsp;<strong>Next<\/strong>. If you do not need to make any other changes, keep clicking&nbsp;<strong>Next<\/strong>&nbsp;until you reach the summary&nbsp;page.<\/li><li>Click&nbsp;<strong>Confirm<\/strong>&nbsp;after reviewing your summary information.<\/li><li>Answer questions about&nbsp;<strong><a href=\"https:\/\/www.marylandhealthconnection.gov\/getting-coverage-outside-open-enrollment\/\" target=\"_blank\" rel=\"noreferrer noopener\">Special Enrollment<\/a>.<\/strong><\/li><li><strong>Review<\/strong>&nbsp;and&nbsp;<strong>Confirm<\/strong>&nbsp;all sections of application.<\/li><li>Type your name in the&nbsp;<strong>Signature<\/strong>&nbsp;box exactly as it appears (or will appear) on your Maryland Health Connection account.<\/li><\/ol>\n<!-- \/wp:list -->\n\n<!-- wp:paragraph -->\n<p>Maryland Health Connection phone number:&nbsp;<a href=\"tel:8556428572\">855-642-8572<\/a><\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><strong>Important:<\/strong>&nbsp;After you have updated your address in your Maryland Health Connection account, remember also to&nbsp;<a href=\"https:\/\/pp.healthtrioconnect.com\/app\/index.page?\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>update your address<\/strong><\/a>&nbsp;with Priority Partners. Keeping your address information current with Priority Partners is necessary so you may continue to receive member services and important announcements or updates to your benefits.<\/p>\n<!-- \/wp:paragraph --><\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\r\n\t\t\t\t\t<div class='item' data-cats='healthlink member-information plan-coverage' id='member-information-can-i-see-my-childs-or-spouses-information-if-they-are-under-my-plan'>\r\n\t\t\t\t\t\t<div class='question'><h3 class='title has-h-3-featured-font-size'>Can I see my child\u2019s or spouse\u2019s information if they are under my plan?<\/h3><\/div>\r\n\t\t\t\t\t\t<div class='answer'><!-- wp:paragraph {\"className\":\"is-style-default\"} -->\n<p class=\"is-style-default\">If you are a Priority Partners member, this feature is unavailable because all members have individual HealthLINK accounts. Call Priority Partners Customer Service at&nbsp;<a href=\"tel:8006549728\">800-654-9728<\/a>&nbsp;with questions.<\/p>\n<!-- \/wp:paragraph --><\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t\r\n\t\t\t<div class='wpfox-item' id='medicare-faqs'>\r\n\t\t\t\t<div class='topic'><h2 class='wpfox-title'>Medicare FAQs<\/h2><\/div>\r\n\t\t\t\t<div class='contents'>\r\n\t\t\t\t\t<div class='faq-accordion'>\r\n\t\t\t\t\t\t\r\n\t\t\t\t\t<div class='item' data-cats='medicare-faqs' id='medicare-faqs-what-is-medicare'>\r\n\t\t\t\t\t\t<div class='question'><h3 class='title has-h-3-featured-font-size'>What is Medicare?<\/h3><\/div>\r\n\t\t\t\t\t\t<div class='answer'><!-- wp:list {\"className\":\"is-style-default\"} -->\n<ul class=\"wp-block-list is-style-default\"><!-- wp:list-item -->\n<li>Medicare is health insurance from the federal government.&nbsp;<\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li>It helps pay for doctor visits, hospital care, and medicine.&nbsp;<\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li>Most people get Medicare when they turn 65.&nbsp;<\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li>Some younger people with certain disabilities can also get it\u2014like people with kidney failure or ALS.&nbsp;<\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li>If you&#8217;re already getting Social Security, you&#8217;ll be signed up automatically.&nbsp;<\/li>\n<!-- \/wp:list-item --><\/ul>\n<!-- \/wp:list --><\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\r\n\t\t\t\t\t<div class='item' data-cats='medicare-faqs' id='medicare-faqs-how-do-i-sign-up'>\r\n\t\t\t\t\t\t<div class='question'><h3 class='title has-h-3-featured-font-size'>How do I sign up?<\/h3><\/div>\r\n\t\t\t\t\t\t<div class='answer'><!-- wp:list {\"className\":\"is-style-default\"} -->\n<ul class=\"wp-block-list is-style-default\"><!-- wp:list-item -->\n<li>If you&#8217;re already getting Social Security, you&#8217;ll be signed up automatically.<\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li>You need to sign up yourself if you\u2019re not yet getting Social Security or Railroad benefits when you turn 65 (or earlier). People can sign up when they turn 65<\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li>People can sign up when they turn 65<!-- wp:list -->\n<ul class=\"wp-block-list\"><!-- wp:list-item -->\n<li>3 months before their birthday<\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li>The month of their birthday<\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li>Or 3 months after<\/li>\n<!-- \/wp:list-item --><\/ul>\n<!-- \/wp:list --><\/li>\n<!-- \/wp:list-item --><\/ul>\n<!-- \/wp:list --><\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\r\n\t\t\t\t\t<div class='item' data-cats='medicare-faqs' id='medicare-faqs-can-i-get-help-paying-for-medicare'>\r\n\t\t\t\t\t\t<div class='question'><h3 class='title has-h-3-featured-font-size'>Can I get help paying for Medicare?<\/h3><\/div>\r\n\t\t\t\t\t\t<div class='answer'><!-- wp:list {\"className\":\"is-style-default\"} -->\n<ul class=\"wp-block-list is-style-default\"><!-- wp:list-item -->\n<li>Yes. Help may be available:<!-- wp:list -->\n<ul class=\"wp-block-list\"><!-- wp:list-item -->\n<li><strong>Extra Help <\/strong>for drug costs (If you have limited income and resources, you may qualify for Extra Help to pay for prescription drug costs) <\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li><strong>Medicare Savings Programs<\/strong> (This program can help pay for some of the costs associated with Medicare, such as premiums, deductibles, and co-pays. Eligibility is based on income and resources.) to help pay premiums and other costs. <\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li>Programs like <strong>Qualified Medicare Beneficiary (QMB)<\/strong> (Helps pay for Medicare Part A and Part B premiums, deductibles, and co-pays. If you qualify for QMB, you will also automatically qualify for <strong>Extra Help<\/strong> with prescription drug costs).<\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li><strong>Specified Low-income Medicare Beneficiary (SLMB) <\/strong>based on income (Helps pay for Medicare Part B premiums).<\/li>\n<!-- \/wp:list-item --><\/ul>\n<!-- \/wp:list --><\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li>To apply or learn more about these programs, you can visit <a href=\"http:\/\/Maryland.gov\" target=\"_blank\" rel=\"noreferrer noopener\">Maryland.gov<\/a>.<\/li>\n<!-- \/wp:list-item --><\/ul>\n<!-- \/wp:list --><\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\r\n\t\t\t\t\t<div class='item' data-cats='medicare-faqs' id='medicare-faqs-whats-the-difference-between-medicare-and-medicaid'>\r\n\t\t\t\t\t\t<div class='question'><h3 class='title has-h-3-featured-font-size'>What&#8217;s the difference between Medicare and Medicaid?<\/h3><\/div>\r\n\t\t\t\t\t\t<div class='answer'><!-- wp:list {\"className\":\"is-style-default\"} -->\n<ul class=\"wp-block-list is-style-default\"><!-- wp:list-item -->\n<li><strong>Medicare<\/strong> is a federal program primarily for people 65 and older, or younger individuals with disabilities. It covers hospital, medical, and prescription drug services.&nbsp;<\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li><strong>Medicaid<\/strong> is a joint federal-state program that provides health coverage to low-income individuals, including children, pregnant women, and people with disabilities.<\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li><strong>Eligibility:<\/strong> Medicare is age- or disability-based, while Medicaid is income-based.&nbsp;<\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li>Some people qualify for both \u2013 this is called \u201cdual eligible&#8221; or a DSNP plan.<\/li>\n<!-- \/wp:list-item --><\/ul>\n<!-- \/wp:list --><\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\r\n\t\t\t\t\t<div class='item' data-cats='medicare-faqs' id='medicare-faqs-what-if-i-have-more-questions'>\r\n\t\t\t\t\t\t<div class='question'><h3 class='title has-h-3-featured-font-size'>What if I have more questions?<\/h3><\/div>\r\n\t\t\t\t\t\t<div class='answer'><!-- wp:paragraph -->\n<p><strong>Call our Customer Support team:<\/strong> <a href=\"tel:8006549728\">800-654-9728<\/a> (TTY: 711)<br>We can explain how Medicare works and help you understand your options.<\/p>\n<!-- \/wp:paragraph --><\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t\r\n\t\t\t<div class='wpfox-item' id='plan-perks'>\r\n\t\t\t\t<div class='topic'><h2 class='wpfox-title'>Plan Perks<\/h2><\/div>\r\n\t\t\t\t<div class='contents'>\r\n\t\t\t\t\t<div class='faq-accordion'>\r\n\t\t\t\t\t\t\r\n\t\t\t\t\t<div class='item' data-cats='plan-perks' id='plan-perks-how-do-i-claim-my-preventive-care-visit-gift-card'>\r\n\t\t\t\t\t\t<div class='question'><h3 class='title has-h-3-featured-font-size'>How do I claim my preventive care visit gift card?<\/h3><\/div>\r\n\t\t\t\t\t\t<div class='answer'><!-- wp:paragraph {\"className\":\"is-style-default\"} -->\n<p class=\"is-style-default\">Eligible Priority Partners members may receive a reward for having certain health care services. Visit <a href=\"https:\/\/ppmco.foxtrotdev.com\/rewards\/\">ppmco.org\/rewards<\/a> to find out more or call Member Services at <a data-type=\"tel\" data-id=\"tel:844-288-9593\" href=\"tel:844-288-9593\">844-288-9593<\/a>.<\/p>\n<!-- \/wp:paragraph --><\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t\r\n\t\t\t<div class='wpfox-item' id='healthlink'>\r\n\t\t\t\t<div class='topic'><h2 class='wpfox-title'>HealthLINK Account<\/h2><\/div>\r\n\t\t\t\t<div class='contents'>\r\n\t\t\t\t\t<div class='faq-accordion'>\r\n\t\t\t\t\t\t\r\n\t\t\t\t\t<div class='item' data-cats='claims-appeals healthlink' id='healthlink-why-do-i-sometimes-see-data-unavailable'>\r\n\t\t\t\t\t\t<div class='question'><h3 class='title has-h-3-featured-font-size'>Why do I sometimes see \u201cdata unavailable?\u201d<\/h3><\/div>\r\n\t\t\t\t\t\t<div class='answer'><!-- wp:paragraph {\"className\":\"is-style-default\"} -->\n<p class=\"is-style-default\">One reason may be that federal and state privacy regulations require us to protect certain information from being shared, or the data you anticipated has not been made available to us yet. For specific information about your record, please contact Customer Service.<\/p>\n<!-- \/wp:paragraph --><\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\r\n\t\t\t\t\t<div class='item' data-cats='claims-appeals healthlink' id='healthlink-why-arent-my-claims-appearing'>\r\n\t\t\t\t\t\t<div class='question'><h3 class='title has-h-3-featured-font-size'>Why aren\u2019t my claims appearing?<\/h3><\/div>\r\n\t\t\t\t\t\t<div class='answer'><!-- wp:paragraph {\"className\":\"is-style-default\"} -->\n<p class=\"is-style-default\">Claims status takes 2 to 5 business days to update. If you\u2019d like to confirm receipt or check the status of a claim, you can also call Customer Service at <a href=\"tel:8006549728\">800-654-9728<\/a>.<\/p>\n<!-- \/wp:paragraph --><\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\r\n\t\t\t\t\t<div class='item' data-cats='new-members healthlink' id='healthlink-what-is-healthlinkhopkins'>\r\n\t\t\t\t\t\t<div class='question'><h3 class='title has-h-3-featured-font-size'>What is HealthLINK@Hopkins?<\/h3><\/div>\r\n\t\t\t\t\t\t<div class='answer'><!-- wp:paragraph {\"className\":\"is-style-default\"} -->\n<p class=\"is-style-default\">HealthLINK@Hopkins is your member portal. In HealthLINK, you can: view your benefits, check claims and referral status, send secure messages to and receive them from Customer Service, request a new ID card, search for a doctor, and select a new primary care doctor (PCP).<\/p>\n<!-- \/wp:paragraph --><\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\r\n\t\t\t\t\t<div class='item' data-cats='new-members healthlink' id='healthlink-how-do-i-register-for-an-account'>\r\n\t\t\t\t\t\t<div class='question'><h3 class='title has-h-3-featured-font-size'>How do I register for an account?<\/h3><\/div>\r\n\t\t\t\t\t\t<div class='answer'><!-- wp:paragraph {\"className\":\"is-style-default\"} -->\n<p class=\"is-style-default\">Click&nbsp;<a rel=\"noreferrer noopener\" href=\"https:\/\/pp.healthtrioconnect.com\/app\/index.page?\" target=\"_blank\">&#8220;Member Login&#8221;<\/a> at the top of ppmco.org. Select \u201cMember Register\u201d under First Time Logging In? on the right side of the page. On the next page, enter your member ID, name, birthdate and gender. Then follow the steps to create a user ID and password. Your password must be nine characters and must contain at least one uppercase letter, one lowercase letter, one number, and one special character, such as #, * or @. Usernames and passwords are case-sensitive.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph {\"className\":\"is-style-default\"} -->\n<p class=\"is-style-default\">Remember: Your password is private. Do not write it down or keep it in a public space. Once the process is complete, you will be able to access your account.<\/p>\n<!-- \/wp:paragraph --><\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\r\n\t\t\t\t\t<div class='item' data-cats='healthlink' id='healthlink-how-do-i-set-up-2-factor-authentication'>\r\n\t\t\t\t\t\t<div class='question'><h3 class='title has-h-3-featured-font-size'>How do I set up two-factor authentication?<\/h3><\/div>\r\n\t\t\t\t\t\t<div class='answer'><!-- wp:paragraph {\"className\":\"is-style-default\"} -->\n<p class=\"is-style-default\"><strong>When you try to log into HealthLINK, after entering your user name and password, you will be brought to this page:<\/strong><\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:image {\"align\":\"center\",\"id\":12399,\"sizeSlug\":\"full\",\"linkDestination\":\"none\"} -->\n<figure class=\"wp-block-image aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"197\" src=\"https:\/\/ppmco.foxtrotdev.com\/wp-content\/uploads\/2022\/07\/hl-log-in-300x197-1.jpg\" alt=\"\" class=\"wp-image-12399\"\/><\/figure>\n<!-- \/wp:image -->\n\n<!-- wp:paragraph {\"className\":\"is-style-default\"} -->\n<p class=\"is-style-default\">You will be prompted to receive a security code either through text, (if you have a cell phone number listed in your account) or by email. If you don\u2019t have a cell phone number listed in your account, you can add it later by scrolling down to the \u201fCommunication Preference\u201d section of the Administration tab. (see the NOTE for instructions). If you request the code through email, and it does not appear in your inbox, check the spam\/junk folder.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph {\"className\":\"is-style-default\"} -->\n<p class=\"is-style-default\"><strong>Enter the security code on the next screen:<\/strong><\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:image {\"align\":\"center\",\"id\":12401,\"sizeSlug\":\"full\",\"linkDestination\":\"none\"} -->\n<figure class=\"wp-block-image aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"88\" src=\"https:\/\/ppmco.foxtrotdev.com\/wp-content\/uploads\/2022\/07\/hl-log-in2-300x88-1.jpg\" alt=\"\" class=\"wp-image-12401\"\/><\/figure>\n<!-- \/wp:image -->\n\n<!-- wp:paragraph {\"className\":\"is-style-default\"} -->\n<p class=\"is-style-default\"><strong>NOTE: Changing Communication Preferences<\/strong><br>After completing the two-factor authentication process using your email and successfully entering the HealthLINK portal, go to the Administration tab and scroll down to Communication Preferences.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:list {\"ordered\":true,\"className\":\"is-style-default\"} -->\n<ol class=\"is-style-default\"><li>Go to \u201cEdit Contact Details\u201d<\/li><li>Enter your mobile number and click &#8220;Save.&#8221;<\/li><\/ol>\n<!-- \/wp:list --><\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\r\n\t\t\t\t\t<div class='item' data-cats='new-members healthlink' id='healthlink-now-that-im-logged-in-how-do-i-get-started'>\r\n\t\t\t\t\t\t<div class='question'><h3 class='title has-h-3-featured-font-size'>Now that I\u2019m logged in, how do I get started?<\/h3><\/div>\r\n\t\t\t\t\t\t<div class='answer'><!-- wp:paragraph {\"className\":\"is-style-default\"} -->\n<p class=\"is-style-default\">Once you\u2019re logged in, you will see a welcome message on your homepage. This message will change to keep you up-to-date and informed on health issues. Start browsing the site by using the links located in the top navigation bar. They are organized by different sections including My Providers, My Health Plan, My Resources and My Preferences. You will also find a list of Quick Links in the left column of tasks most used by Priority Partners members.<\/p>\n<!-- \/wp:paragraph --><\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\r\n\t\t\t\t\t<div class='item' data-cats='healthlink' id='healthlink-what-happens-if-i-cant-remember-my-password'>\r\n\t\t\t\t\t\t<div class='question'><h3 class='title has-h-3-featured-font-size'>What happens if I can\u2019t remember my password?<\/h3><\/div>\r\n\t\t\t\t\t\t<div class='answer'><!-- wp:paragraph {\"className\":\"is-style-default\"} -->\n<p class=\"is-style-default\">When registering for a HealthLINK@Hopkins account, you will be asked two security questions. If you ever forget your password, you can reset your password by giving your username. You will have 24 hours to click on the link sent to your email. When you click on the link, you will be asked to answer the security questions. If you enter the wrong password three times, your account will be locked and you will have to call the HealthLink help desk at <a href=\"tel:8778149909\">877-814-9909<\/a>.&nbsp;The help desk will ask you your security questions. If you do not answer correctly, you will be locked out of your account until Priority Partners is notified and can verify your membership. You will be contacted upon verification and you will then be able to reset your password and access your HealthLINK account.<\/p>\n<!-- \/wp:paragraph --><\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\r\n\t\t\t\t\t<div class='item' data-cats='finding-care healthlink' id='healthlink-how-do-i-search-for-a-provider'>\r\n\t\t\t\t\t\t<div class='question'><h3 class='title has-h-3-featured-font-size'>How do I search for a provider?<\/h3><\/div>\r\n\t\t\t\t\t\t<div class='answer'><!-- wp:paragraph {\"className\":\"is-style-default\"} -->\n<p class=\"is-style-default\">Click \u201cSearch a Provider\u201d in the left column under Quick Links or, under the My Health Plans tab in the top navigation bar.<\/p>\n<!-- \/wp:paragraph --><\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\r\n\t\t\t\t\t<div class='item' data-cats='member-information healthlink' id='healthlink-how-can-i-order-a-new-member-id-card'>\r\n\t\t\t\t\t\t<div class='question'><h3 class='title has-h-3-featured-font-size'>How can I order a new member ID card?<\/h3><\/div>\r\n\t\t\t\t\t\t<div class='answer'><!-- wp:paragraph {\"className\":\"is-style-default\"} -->\n<p class=\"is-style-default\">You can easily request a new ID card by logging into <a href=\"https:\/\/pp.healthtrioconnect.com\/app\/index.page?\" target=\"_blank\" rel=\"noreferrer noopener\">HealthLINK<\/a>. Under My Health Plan, click Member Information then click on Request ID Card. Select the box next to your name and press Submit. The request will be automatically sent to your Customer Service department who will process the request.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph {\"className\":\"is-style-default\"} -->\n<p class=\"is-style-default\">You can also download the <a href=\"https:\/\/ppmco.foxtrotdev.com\/wp-content\/uploads\/2022\/11\/PPMCO-ID-Request-Form.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">Request an ID Card form<\/a>, fill it in and fax it to <a href=\"fax:4104244991\">410-424-4991<\/a>. Or, you can call our Customer Service department toll-free at <a href=\"tel:8006549728\">800-654-9728<\/a>.<\/p>\n<!-- \/wp:paragraph --><\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\r\n\t\t\t\t\t<div class='item' data-cats='member-information healthlink' id='healthlink-how-can-i-change-my-primary-care-provider-pcp'>\r\n\t\t\t\t\t\t<div class='question'><h3 class='title has-h-3-featured-font-size'>How can I change my Primary Care Provider (PCP)?<\/h3><\/div>\r\n\t\t\t\t\t\t<div class='answer'><!-- wp:paragraph {\"className\":\"is-style-default\"} -->\n<p class=\"is-style-default\">Under Quick Links, click &#8220;Change Your PCP&#8221; or, under My Health Plans, click &#8220;Change PCP.&#8221; If you know the name or practice of the doctor you\u2019d like to choose, type it in. You can search for a new PCP in your area by selecting from the drop down and typing the city, county or zip code in the field to the right. You can also search by the hospital the physician is affiliated with, by the sex of the doctor or by the language the physician speaks. Once you press Submit, browse through the list of doctors and press Select when you find the physician you would like. This request will go directly to your Customer Service department who will process the request. Approved change requests will take effect on the date the request is submitted. You will also get a new ID card mailed to you within 7 to 10 days of the approval.<\/p>\n<!-- \/wp:paragraph --><\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\r\n\t\t\t\t\t<div class='item' data-cats='member-information healthlink' id='healthlink-how-can-i-update-my-address'>\r\n\t\t\t\t\t\t<div class='question'><h3 class='title has-h-3-featured-font-size'>How can I update my address?<\/h3><\/div>\r\n\t\t\t\t\t\t<div class='answer'><!-- wp:paragraph -->\n<p>Address changes must be made through the Maryland Health Connection and cannot be done through HealthLINK. Follow these directions to change your address.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:list {\"ordered\":true} -->\n<ol><li><strong><a href=\"https:\/\/secure.marylandhealthconnection.gov\/AHCT\/DisplayUserLogin.action?languageCode=en\" target=\"_blank\" rel=\"noreferrer noopener\">Log in<\/a><\/strong>&nbsp;to your account.<\/li><li>Click on&nbsp;<strong>Report a Change<\/strong>&nbsp;under the Quick Links section on the right side of the page.<\/li><li>Click&nbsp;<strong>Next.<\/strong><\/li><li>Select the&nbsp;<strong>Change Home Address<\/strong>&nbsp;checkbox as it applies to you.<\/li><li>Click&nbsp;<strong>Next.<\/strong><\/li><li>If you have other changes to make to your account, check the boxes as they apply to you, then click&nbsp;<strong>Next<\/strong>. If you do not need to make any other changes, keep clicking&nbsp;<strong>Next<\/strong>&nbsp;until you reach the summary&nbsp;page.<\/li><li>Click&nbsp;<strong>Confirm<\/strong>&nbsp;after reviewing your summary information.<\/li><li>Answer questions about&nbsp;<strong><a href=\"https:\/\/www.marylandhealthconnection.gov\/getting-coverage-outside-open-enrollment\/\" target=\"_blank\" rel=\"noreferrer noopener\">Special Enrollment<\/a>.<\/strong><\/li><li><strong>Review<\/strong>&nbsp;and&nbsp;<strong>Confirm<\/strong>&nbsp;all sections of application.<\/li><li>Type your name in the&nbsp;<strong>Signature<\/strong>&nbsp;box exactly as it appears (or will appear) on your Maryland Health Connection account.<\/li><\/ol>\n<!-- \/wp:list -->\n\n<!-- wp:paragraph -->\n<p>Maryland Health Connection phone number:&nbsp;<a href=\"tel:8556428572\">855-642-8572<\/a><\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><strong>Important:<\/strong>&nbsp;After you have updated your address in your Maryland Health Connection account, remember also to&nbsp;<a href=\"https:\/\/pp.healthtrioconnect.com\/app\/index.page?\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>update your address<\/strong><\/a>&nbsp;with Priority Partners. Keeping your address information current with Priority Partners is necessary so you may continue to receive member services and important announcements or updates to your benefits.<\/p>\n<!-- \/wp:paragraph --><\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\r\n\t\t\t\t\t<div class='item' data-cats='healthlink' id='healthlink-what-is-a-secure-message-and-how-do-i-send-one'>\r\n\t\t\t\t\t\t<div class='question'><h3 class='title has-h-3-featured-font-size'>What is a secure message and how do I send one?<\/h3><\/div>\r\n\t\t\t\t\t\t<div class='answer'><!-- wp:paragraph {\"className\":\"is-style-default\"} -->\n<p class=\"is-style-default\">A HealthLINK@Hopkins secure message is similar to an email. As a member, you are able to send messages to and receive them from the Customer Service department and your Care Manager (if you are assigned one). To get started, click on &#8220;Message Center&#8221; in the top-right corner of your screen. From there, click &#8220;New,&#8221; and a new message box will open. Click on the Directory link for a list of possible recipient mailboxes. Type the mailbox name of the person or department you would like to message in the Search For field. The number of unread messages in your inbox will appear next to the envelope symbol in the top-right corner. You can view your sent, deleted and inbox mail by clicking Message Center and selecting the appropriate gray tab.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>The HealthLINK secure message portal is intended for use only by Priority Partners members. If you are an Advantage MD member in need of assistance, please do not use this portal. <a href=\"https:\/\/www.hopkinsmedicare.com\/members\/contact-us\/\">Contact Advantage MD Customer Service<\/a> for help with your specific plan.<\/p>\n<!-- \/wp:paragraph --><\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\r\n\t\t\t\t\t<div class='item' data-cats='healthlink' id='healthlink-what-is-view-audit'>\r\n\t\t\t\t\t\t<div class='question'><h3 class='title has-h-3-featured-font-size'>What is \u201cView Audit\u201d?<\/h3><\/div>\r\n\t\t\t\t\t\t<div class='answer'><!-- wp:paragraph {\"className\":\"is-style-default\"} -->\n<p class=\"is-style-default\">This button allows you to see all of your account transactions. If you would like further information about any of the transactions, write down the complete transaction ID and contact Customer Service. The Customer Service numbers can be found below, or you can send a secure message by clicking &#8220;Message Center&#8221; in the top-right corner of the HealthLINK@Hopkins screen.<\/p>\n<!-- \/wp:paragraph --><\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\r\n\t\t\t\t\t<div class='item' data-cats='healthlink member-information plan-coverage' id='healthlink-can-i-see-my-childs-or-spouses-information-if-they-are-under-my-plan'>\r\n\t\t\t\t\t\t<div class='question'><h3 class='title has-h-3-featured-font-size'>Can I see my child\u2019s or spouse\u2019s information if they are under my plan?<\/h3><\/div>\r\n\t\t\t\t\t\t<div class='answer'><!-- wp:paragraph {\"className\":\"is-style-default\"} -->\n<p class=\"is-style-default\">If you are a Priority Partners member, this feature is unavailable because all members have individual HealthLINK accounts. Call Priority Partners Customer Service at&nbsp;<a href=\"tel:8006549728\">800-654-9728<\/a>&nbsp;with questions.<\/p>\n<!-- \/wp:paragraph --><\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\r\n\t\t\t\t\t<div class='item' data-cats='new-members healthlink top-faqs' id='healthlink-how-do-i-get-a-replacement-identification-id-card'>\r\n\t\t\t\t\t\t<div class='question'><h3 class='title has-h-3-featured-font-size'>How do I get a new member ID card?<\/h3><\/div>\r\n\t\t\t\t\t\t<div class='answer'><!-- wp:paragraph {\"className\":\"is-style-default\"} -->\n<p class=\"is-style-default\">Log into your member portal, by clicking &#8220;<a href=\"https:\/\/pp.healthtrioconnect.com\/app\/index.page?\" target=\"_blank\" rel=\"noreferrer noopener\">Member Login&#8221;<\/a> at the top of our website. You can also call Priority Partners at\u00a0<a href=\"tel:8006549728\">800-654-9728<\/a>.<\/p>\n<!-- \/wp:paragraph --><\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t\r\n\t\t\t<div class='wpfox-item' id='diabetes-supplies'>\r\n\t\t\t\t<div class='topic'><h2 class='wpfox-title'>Diabetes Supplies<\/h2><\/div>\r\n\t\t\t\t<div class='contents'>\r\n\t\t\t\t\t<div class='faq-accordion'>\r\n\t\t\t\t\t\t\r\n\t\t\t\t\t<div class='item' data-cats='diabetes-supplies' id='diabetes-supplies-which-blood-glucose-meters-are-covered'>\r\n\t\t\t\t\t\t<div class='question'><h3 class='title has-h-3-featured-font-size'>Which blood glucose meters are covered?<\/h3><\/div>\r\n\t\t\t\t\t\t<div class='answer'><!-- wp:paragraph -->\n<p>ADC\u2019s Freestyle\u00ae and Precision Xtra\u00ae blood glucose meters are covered. These meters are available to Priority Partners members at no cost.<\/p>\n<!-- \/wp:paragraph --><\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\r\n\t\t\t\t\t<div class='item' data-cats='diabetes-supplies' id='diabetes-supplies-how-can-i-obtain-a-free-meter'>\r\n\t\t\t\t\t\t<div class='question'><h3 class='title has-h-3-featured-font-size'>How can I obtain a free meter?<\/h3><\/div>\r\n\t\t\t\t\t\t<div class='answer'><!-- wp:paragraph -->\n<p>Here are three ways for Priority Partners members to obtain a blood glucose meter at no cost:<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:list {\"type\":\"lower-alpha\"} -->\n<ul class=\"wp-block-list\"><!-- wp:list-item -->\n<li>Call Abbott Diabetic Care (ADC) at <a href=\"tel: 8006806850\">800-680-6850<\/a><\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li>Order online at <a href=\"http:\/\/www.ChooseFreeStyle.com\" target=\"_blank\" rel=\"noreferrer noopener\">www.ChooseFreeStyle.com<\/a><\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li>Visit your local pharmacy and request a free meter<\/li>\n<!-- \/wp:list-item --><\/ul>\n<!-- \/wp:list -->\n\n<!-- wp:paragraph -->\n<p>If you have any questions, please call Priority Partners Customer Service at <a href=\"tel:800-654-9728\">8<\/a><a href=\"tel:8006549728\">00-654-9728<\/a><\/p>\n<!-- \/wp:paragraph --><\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\r\n\t\t\t\t\t<div class='item' data-cats='diabetes-supplies' id='diabetes-supplies-what-information-do-pharmacies-need-to-provide-a-no-cost-adc-meter'>\r\n\t\t\t\t\t\t<div class='question'><h3 class='title has-h-3-featured-font-size'>What information do pharmacies need to provide a no-cost ADC meter?<\/h3><\/div>\r\n\t\t\t\t\t\t<div class='answer'><!-- wp:paragraph -->\n<p>Your pharmacy can dispense a free meter without a prescription using the information below:<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:list -->\n<ul><!-- wp:list-item -->\n<li>RxBIN No.: 610020<\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li>Group No.: 99992432<\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li>ID No.: ERXPARTNER<\/li>\n<!-- \/wp:list-item --><\/ul>\n<!-- \/wp:list --><\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t\r\n\t\t\t<div class='wpfox-item' id='vaccine-information'>\r\n\t\t\t\t<div class='topic'><h2 class='wpfox-title'>Vaccine Information<\/h2><\/div>\r\n\t\t\t\t<div class='contents'>\r\n\t\t\t\t\t<div class='faq-accordion'>\r\n\t\t\t\t\t\t\r\n\t\t\t\t\t<div class='item' data-cats='vaccine-information' id='vaccine-information-what-is-a-vaccine-or-immunization'>\r\n\t\t\t\t\t\t<div class='question'><h3 class='title has-h-3-featured-font-size'>What is a vaccine or immunization?<\/h3><\/div>\r\n\t\t\t\t\t\t<div class='answer'><!-- wp:paragraph {\"className\":\"is-style-default\"} -->\n<p class=\"is-style-default\">A vaccine is a type of medicine that is usually given to you as a shot with a needle. The medicine in the shot protects your body from one or more diseases. When you get this medicine, your body learns how to fight the disease so that you will not get sick from it. This is called &#8220;immunization.&#8221;<\/p>\n<!-- \/wp:paragraph --><\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\r\n\t\t\t\t\t<div class='item' data-cats='vaccine-information' id='vaccine-information-why-does-my-child-need-vaccinations'>\r\n\t\t\t\t\t\t<div class='question'><h3 class='title has-h-3-featured-font-size'>Why does my child need vaccinations?<\/h3><\/div>\r\n\t\t\t\t\t\t<div class='answer'><!-- wp:paragraph {\"className\":\"is-style-default\"} -->\n<p class=\"is-style-default\">Vaccines help the people who get them because they prevent them from getting diseases or infections that could make them sick or even kill them. They also help the vulnerable, unvaccinated people around them because it reduces the spreading of diseases and infection if most people are vaccinated and are not contracting them in the first place.<\/p>\n<!-- \/wp:paragraph --><\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\r\n\t\t\t\t\t<div class='item' data-cats='vaccine-information' id='vaccine-information-are-vaccines-safe'>\r\n\t\t\t\t\t\t<div class='question'><h3 class='title has-h-3-featured-font-size'>Are vaccines safe?<\/h3><\/div>\r\n\t\t\t\t\t\t<div class='answer'><!-- wp:paragraph {\"className\":\"is-style-default\"} -->\n<p class=\"is-style-default\">Yes. Vaccines are very safe. If any side effects occur from vaccinations, they are very minor, such as soreness where you received the shot, fussiness; or a low-grade fever. Serious side effects, like allergic reactions, are very rare, and doctors are trained to treat them.<\/p>\n<!-- \/wp:paragraph --><\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\r\n\t\t\t\t\t<div class='item' data-cats='vaccine-information' id='vaccine-information-my-child-doesnt-like-shots-is-there-another-way-to-get-vaccinated'>\r\n\t\t\t\t\t\t<div class='question'><h3 class='title has-h-3-featured-font-size'>My child doesn&#8217;t like shots. Is there another way to get vaccinated?<\/h3><\/div>\r\n\t\t\t\t\t\t<div class='answer'><!-- wp:paragraph {\"className\":\"is-style-default\"} -->\n<p class=\"is-style-default\">Some vaccines can be taken by mouth or sprayed into your nose. Talk to your doctor to see whether this is an option. Most of the time, you will need to have the shot with a needle. It may sting for a moment and be a little sore, but it is much better than taking the risk of getting sick. Putting a cool, wet wash cloth where you got your shot can help make it feel better.<\/p>\n<!-- \/wp:paragraph --><\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\r\n\t\t\t\t\t<div class='item' data-cats='vaccine-information' id='vaccine-information-why-do-we-get-the-same-shot-more-than-once'>\r\n\t\t\t\t\t\t<div class='question'><h3 class='title has-h-3-featured-font-size'>Why do we get the same shot more than once?<\/h3><\/div>\r\n\t\t\t\t\t\t<div class='answer'><!-- wp:paragraph {\"className\":\"is-style-default\"} -->\n<p class=\"is-style-default\">Some vaccines take more than one dose to give you full protection. Other vaccines stop working after a while, so you need to get them again. Make sure that you get every dose of all of your vaccines. This is the only way to make sure that you are protected from the disease.<\/p>\n<!-- \/wp:paragraph --><\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\r\n\t\t\t\t\t<div class='item' data-cats='vaccine-information' id='vaccine-information-why-do-vaccinations-start-so-early'>\r\n\t\t\t\t\t\t<div class='question'><h3 class='title has-h-3-featured-font-size'>Why do vaccinations start so early?<\/h3><\/div>\r\n\t\t\t\t\t\t<div class='answer'><!-- wp:paragraph {\"className\":\"is-style-default\"} -->\n<p class=\"is-style-default\">Babies and young children need to be vaccinated because they are more at risk for diseases. These diseases can also be much more serious for infants and young children.<\/p>\n<!-- \/wp:paragraph --><\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\r\n\t\t\t\t\t<div class='item' data-cats='vaccine-information' id='vaccine-information-how-do-i-know-which-vaccines-my-child-needs'>\r\n\t\t\t\t\t\t<div class='question'><h3 class='title has-h-3-featured-font-size'>How do I know which vaccines my child needs?<\/h3><\/div>\r\n\t\t\t\t\t\t<div class='answer'><!-- wp:paragraph {\"className\":\"is-style-default\"} -->\n<p class=\"is-style-default\">Talk to your child\u2019s doctor about what vaccines they need. You can also look at these charts that tell you what\u00a0<a href=\"https:\/\/www.cdc.gov\/vaccines\/by-age\/index.html\" target=\"_blank\" rel=\"noreferrer noopener\">vaccines your child needs based on how old they are<\/a>.<\/p>\n<!-- \/wp:paragraph --><\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\r\n\t\t\t\t\t<div class='item' data-cats='vaccine-information' id='vaccine-information-where-can-i-get-a-flu-shot'>\r\n\t\t\t\t\t\t<div class='question'><h3 class='title has-h-3-featured-font-size'>Where can I get a flu shot?<\/h3><\/div>\r\n\t\t\t\t\t\t<div class='answer'><!-- wp:paragraph {\"className\":\"is-style-default\"} -->\n<p class=\"is-style-default\">Priority Partners members can receive a flu shot at their primary doctor\u2019s office or at one of many flu network pharmacies, including CVS, Walgreens, Walmart, Rite Aid, and more.&nbsp;<a href=\"https:\/\/www.caremark.com\/wps\/portal\" rel=\"noreferrer noopener\" target=\"_blank\">Find a nearby pharmacy<\/a>.<\/p>\n<!-- \/wp:paragraph --><\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\r\n\t\t\t\t\t<div class='item' data-cats='vaccine-information' id='vaccine-information-can-the-flu-shot-give-me-the-flu'>\r\n\t\t\t\t\t\t<div class='question'><h3 class='title has-h-3-featured-font-size'>Can the flu shot give me the flu?<\/h3><\/div>\r\n\t\t\t\t\t\t<div class='answer'><!-- wp:paragraph {\"className\":\"is-style-default\"} -->\n<p class=\"is-style-default\">No, the flu shot cannot cause flu illness. The viruses contained in flu shots are inactivated (killed), which means they cannot cause infection.<\/p>\n<!-- \/wp:paragraph --><\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\r\n\t\t\t\t\t<div class='item' data-cats='vaccine-information' id='vaccine-information-how-much-does-it-cost'>\r\n\t\t\t\t\t\t<div class='question'><h3 class='title has-h-3-featured-font-size'>How much does it cost?<\/h3><\/div>\r\n\t\t\t\t\t\t<div class='answer'><!-- wp:paragraph {\"className\":\"is-style-default\"} -->\n<p class=\"is-style-default\">You will not be reimbursed for flu vaccines paid out of pocket.&nbsp;Please make sure to go to one of our vaccine network flu pharmacies where your flu vaccine will be free!<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph {\"className\":\"is-style-default\"} -->\n<p class=\"is-style-default\">Find a pharmacy in our&nbsp;<a href=\"https:\/\/www.caremark.com\/wps\/portal\" target=\"_blank\" rel=\"noreferrer noopener\">vaccine network<\/a>&nbsp;where you can get the flu vaccine.<\/p>\n<!-- \/wp:paragraph --><\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\r\n\t\t\t\t\t<div class='item' data-cats='vaccine-information' id='vaccine-information-are-there-different-types-of-flu-shots'>\r\n\t\t\t\t\t\t<div class='question'><h3 class='title has-h-3-featured-font-size'>Are there different types of flu shots?<\/h3><\/div>\r\n\t\t\t\t\t\t<div class='answer'><!-- wp:paragraph {\"className\":\"is-style-default\"} -->\n<p class=\"is-style-default\">There are different types of flu shots, and the CDC recommends you receive whatever is available at your pharmacy or doctor\u2019s office. <\/p>\n<!-- \/wp:paragraph --><\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\r\n\t\t\t\t\t<div class='item' data-cats='vaccine-information' id='vaccine-information-which-brands-of-the-flu-vaccine-are-covered-at-network-flu-vaccine-pharmacies'>\r\n\t\t\t\t\t\t<div class='question'><h3 class='title has-h-3-featured-font-size'>Which brands of the flu vaccine are covered at network flu vaccine pharmacies?<\/h3><\/div>\r\n\t\t\t\t\t\t<div class='answer'><!-- wp:paragraph {\"className\":\"is-style-default\"} -->\n<p class=\"is-style-default\">All standard Trivalent and Quadrivalent available brands of the flu vaccine, including FluMist (nasal spray), are covered at\u00a0<a href=\"https:\/\/www.caremark.com\/wps\/portal\" target=\"_blank\" rel=\"noreferrer noopener\">network flu vaccine pharmacies<\/a>. <\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph {\"className\":\"is-style-default\"} -->\n<p class=\"is-style-default\">Fluzone intradermal, sort needle vaccine, and the Fluzone High Dose formulations are not covered at the retail pharmacy.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph {\"className\":\"is-style-default\"} -->\n<p class=\"is-style-default\">If you have questions about the flu, read more about it at&nbsp;<a href=\"http:\/\/www.cdc.gov\/flu\/\" target=\"_blank\" rel=\"noreferrer noopener\">www.cdc.gov\/flu<\/a>.<\/p>\n<!-- \/wp:paragraph --><\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\r\n\t\t\t\t\t<div class='item' data-cats='vaccine-information' id='vaccine-information-what-other-vaccines-can-i-get-at-the-pharmacy-instead-of-my-pcps-office'>\r\n\t\t\t\t\t\t<div class='question'><h3 class='title has-h-3-featured-font-size'>What other vaccines can I get at the pharmacy instead of my PCP&#8217;s office?<\/h3><\/div>\r\n\t\t\t\t\t\t<div class='answer'><!-- wp:paragraph {\"className\":\"is-style-default\"} -->\n<p class=\"is-style-default\">Shingrix is a vaccine against the Herpes Zoster that can be administered by your doctor or your pharmacist at a vaccine network pharmacy. A prescription is needed when you obtain the vaccine from a pharmacy.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph {\"className\":\"is-style-default\"} -->\n<p class=\"is-style-default\">Adult pneumococcal vaccine, for pneumonia prevention, can be administered by your doctor or your pharmacist at a vaccine network pharmacy. A prescription is needed when you obtain the vaccine from a pharmacy.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph {\"className\":\"is-style-default\"} -->\n<p class=\"is-style-default\">Members may obtain vaccines from a network provider or the vaccines below from a network pharmacy. The list below identifies vaccines available at a vaccine network pharmacy at no cost.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:table -->\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><thead><tr><th>Vaccine<\/th><th>Use<\/th><th>Copay*<\/th><th>Recommended Age<\/th><\/tr><\/thead><tbody><tr><td>Flu Vaccine<\/td><td>Flu prevention<\/td><td>$0<\/td><td>Age 19 and over<\/td><\/tr><tr><td>Shingrix<\/td><td>Shingles prevention<\/td><td>$0<\/td><td>Age 50 and over<\/td><\/tr><tr><td>Adult Pneumococcal<\/td><td>Pneumonia prevention<\/td><td>$0<\/td><td>Age 19 and over<\/td><\/tr><\/tbody><\/table><\/figure>\n<!-- \/wp:table -->\n\n<!-- wp:paragraph {\"fontSize\":\"small\"} -->\n<p class=\"has-small-font-size\">*When administered at a Vaccine Network Pharmacy<\/p>\n<!-- \/wp:paragraph --><\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\r\n\t\t\t\t\t<div class='item' data-cats='vaccine-information' id='vaccine-information-is-there-an-age-restriction-for-vaccines'>\r\n\t\t\t\t\t\t<div class='question'><h3 class='title has-h-3-featured-font-size'>Is there an age restriction for vaccines?<\/h3><\/div>\r\n\t\t\t\t\t\t<div class='answer'><!-- wp:paragraph {\"className\":\"is-style-default\"} -->\n<p class=\"is-style-default\">Your doctor can determine if you should receive a vaccine based on CDC recommended guidelines.<\/p>\n<!-- \/wp:paragraph --><\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t\r\n\t\t\t<div class='wpfox-item' id='asthma-medication'>\r\n\t\t\t\t<div class='topic'><h2 class='wpfox-title'>Asthma Medication<\/h2><\/div>\r\n\t\t\t\t<div class='contents'>\r\n\t\t\t\t\t<div class='faq-accordion'>\r\n\t\t\t\t\t\t\r\n\t\t\t\t\t<div class='item' data-cats='asthma-medication' id='asthma-medication-does-my-child-need-to-take-their-asthma-medication'>\r\n\t\t\t\t\t\t<div class='question'><h3 class='title has-h-3-featured-font-size'>Does my child need to take their asthma medication?<\/h3><\/div>\r\n\t\t\t\t\t\t<div class='answer'><!-- wp:paragraph {\"className\":\"is-style-default\"} -->\n<p class=\"is-style-default\">Yes, your child needs to take their asthma medicine as long as their doctor tells them to. Do not stop taking the medicine without first talking to your child\u2019s doctor. Your child may not have any asthma symptoms, but the medicine helps to keep it that way.<\/p>\n<!-- \/wp:paragraph --><\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\r\n\t\t\t\t\t<div class='item' data-cats='asthma-medication' id='asthma-medication-how-do-i-remember-to-fill-the-prescription-each-month'>\r\n\t\t\t\t\t\t<div class='question'><h3 class='title has-h-3-featured-font-size'>How do I remember to fill the prescription each month?<\/h3><\/div>\r\n\t\t\t\t\t\t<div class='answer'><!-- wp:paragraph {\"className\":\"is-style-default\"} -->\n<p class=\"is-style-default\">Talk to your pharmacy about getting reminders. Most pharmacies will send refill reminders to you by call, text, or email when it is time to get a refill.<\/p>\n<!-- \/wp:paragraph --><\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\r\n\t\t\t\t\t<div class='item' data-cats='asthma-medication' id='asthma-medication-how-can-i-obtain-a-nebulizer'>\r\n\t\t\t\t\t\t<div class='question'><h3 class='title has-h-3-featured-font-size'>How can I obtain a nebulizer?<\/h3><\/div>\r\n\t\t\t\t\t\t<div class='answer'><!-- wp:paragraph {\"className\":\"is-style-default\"} -->\n<p class=\"is-style-default\">Call Priority Partners at&nbsp;<a href=\"tel:8006549728\">800-654-9728<\/a>.<\/p>\n<!-- \/wp:paragraph --><\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\r\n\t\t\t\t\t<div class='item' data-cats='asthma-medication' id='asthma-medication-how-can-i-get-a-ride-to-my-childs-doctor'>\r\n\t\t\t\t\t\t<div class='question'><h3 class='title has-h-3-featured-font-size'>How can I get a ride to my child&#8217;s doctor?<\/h3><\/div>\r\n\t\t\t\t\t\t<div class='answer'><!-- wp:paragraph {\"className\":\"is-style-default\"} -->\n<p class=\"is-style-default\">If you do not have a way to get to your child\u2019s doctor, Priority Partners can help you get a ride. Please call <a href=\"tel:8885008786\" data-type=\"tel\" data-id=\"tel:8885008786\">888-500-8786<\/a> for information.<\/p>\n<!-- \/wp:paragraph --><\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\r\n\t\t\t\t\t<div class='item' data-cats='asthma-medication' id='asthma-medication-how-do-i-pay-for-it'>\r\n\t\t\t\t\t\t<div class='question'><h3 class='title has-h-3-featured-font-size'>How do I pay for it?<\/h3><\/div>\r\n\t\t\t\t\t\t<div class='answer'><!-- wp:paragraph {\"className\":\"is-style-default\"} -->\n<p class=\"is-style-default\">You do not need to pay for this medicine. It is covered through your child\u2019s Priority Partners benefits. There is no copay for pregnant adults or children under the age of 21.<\/p>\n<!-- \/wp:paragraph --><\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\r\n\t\t\t\t\t<div class='item' data-cats='asthma-medication' id='asthma-medication-what-else-can-i-do-to-help-my-child-breathe-easier'>\r\n\t\t\t\t\t\t<div class='question'><h3 class='title has-h-3-featured-font-size'>What else can I do to help my child breathe easier?<\/h3><\/div>\r\n\t\t\t\t\t\t<div class='answer'><!-- wp:paragraph -->\n<p>Avoid things that worsen your child\u2019s asthma. Things that can make asthma worse are called triggers. Triggers can be dust, mold, animal fur and saliva, pollens and grasses, smoke, or perfumes. Your child should not avoid exercise. Exercise is important for your child\u2019s health.<\/p>\n<!-- \/wp:paragraph --><\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\r\n\t\t\t\t\t<div class='item' data-cats='asthma-medication' id='asthma-medication-are-steroid-inhalers-safe'>\r\n\t\t\t\t\t\t<div class='question'><h3 class='title has-h-3-featured-font-size'>Are steroid inhalers safe?<\/h3><\/div>\r\n\t\t\t\t\t\t<div class='answer'><!-- wp:paragraph {\"className\":\"is-style-default\"} -->\n<p class=\"is-style-default\">Steroid inhalers are different than the muscle-building steroids sometimes abused by athletes. This medicine is breathed in, so it only goes to the lungs. There may be a slight slowing of growth for children by using a steroid inhaler, but this is rare. The benefit of your child breathing better is worth it for most parents.<\/p>\n<!-- \/wp:paragraph --><\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\r\n\t\t\t\t\t<div class='item' data-cats='asthma-medication' id='asthma-medication-i-lost-the-prescription-for-my-childs-asthma-medication-what-do-i-do'>\r\n\t\t\t\t\t\t<div class='question'><h3 class='title has-h-3-featured-font-size'>I lost the prescription for my child&#8217;s asthma medication. What do I do?<\/h3><\/div>\r\n\t\t\t\t\t\t<div class='answer'><!-- wp:paragraph {\"className\":\"is-style-default\"} -->\n<p class=\"is-style-default\">Call your child\u2019s doctor to get a new prescription. Sometimes, they can send the prescription to your pharmacy, or they may want to see your child in the office if they haven\u2019t had a visit recently.<\/p>\n<!-- \/wp:paragraph --><\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\r\n\t\t\t\t\t<div class='item' data-cats='asthma-medication' id='asthma-medication-is-the-medication-safe'>\r\n\t\t\t\t\t\t<div class='question'><h3 class='title has-h-3-featured-font-size'>Is the asthma medication prescribed to my child safe?<\/h3><\/div>\r\n\t\t\t\t\t\t<div class='answer'><!-- wp:paragraph {\"className\":\"is-style-default\"} -->\n<p class=\"is-style-default\">Yes, asthma medicines are safe when given by your child\u2019s doctor. Be sure to follow the directions from your doctor and pharmacist. Do not give your child extra medicine or inhaler puffs unless your child\u2019s doctor tells you to.<\/p>\n<!-- \/wp:paragraph --><\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t\r\n\t\t\t<div class='wpfox-item' id='transportation'>\r\n\t\t\t\t<div class='topic'><h2 class='wpfox-title'>Transportation<\/h2><\/div>\r\n\t\t\t\t<div class='contents'>\r\n\t\t\t\t\t<div class='faq-accordion'>\r\n\t\t\t\t\t\t\r\n\t\t\t\t\t<div class='item' data-cats='transportation' id='transportation-i-do-not-have-a-way-to-get-to-my-doctors-office-what-should-i-do'>\r\n\t\t\t\t\t\t<div class='question'><h3 class='title has-h-3-featured-font-size'>I do not have a way to get to my doctor\u2019s office. What should I do?<\/h3><\/div>\r\n\t\t\t\t\t\t<div class='answer'><!-- wp:paragraph -->\n<p>Priority Partners can arrange free rides to and from doctor\u2019s appointments for members,&nbsp;as long as they are for medical appointments and meet all qualifications.<\/p>\n<!-- \/wp:paragraph --><\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\r\n\t\t\t\t\t<div class='item' data-cats='transportation' id='transportation-what-other-transportation-options-do-i-have'>\r\n\t\t\t\t\t\t<div class='question'><h3 class='title has-h-3-featured-font-size'>What other transportation options do I have?<\/h3><\/div>\r\n\t\t\t\t\t\t<div class='answer'><!-- wp:paragraph -->\n<p>Members who need transportation services should first consider these questions:<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:list -->\n<ul class=\"wp-block-list\"><!-- wp:list-item -->\n<li>What have I done in the past to get to my medical appointments?<\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li>Have I contacted my local health department to ask about transportation services?<\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li>Is there someone in my household who can give me a ride?<\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li>Do I have friends or family members outside of my household who can take me?<\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li>What have you done to explore other options for transportation when it was needed?<\/li>\n<!-- \/wp:list-item --><\/ul>\n<!-- \/wp:list -->\n\n<!-- wp:paragraph -->\n<p>Members who have explored these options <strong>and also<\/strong> meet the eligibility requirements can request transportation services through Priority Partners at <a href=\"tel:8006549728\">800-654-9728<\/a>. Members may find additional transportation services help at <a href=\"\/\/jhhc.com\/jhhcfileshare\/Marketing_Communications\/Daily%20Work\/Communications_Dept\/Jim%20McCabe\/Internal%20Communications\/PP%20Website%20Additions\/TransportationFAQs\/211md.org\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>211md.org<\/strong><\/a>\u00a0or\u00a0<a href=\"https:\/\/www.findhelp.org\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>findhelp.org<\/strong><\/a>.<\/p>\n<!-- \/wp:paragraph --><\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\r\n\t\t\t\t\t<div class='item' data-cats='transportation' id='transportation-who-is-eligible-for-transportation-services'>\r\n\t\t\t\t\t\t<div class='question'><h3 class='title has-h-3-featured-font-size'>Who is eligible for transportation services?<\/h3><\/div>\r\n\t\t\t\t\t\t<div class='answer'><!-- wp:paragraph -->\n<p>All Priority Partners members who meet the following requirements are eligible for transportation services:<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:list -->\n<ul class=\"wp-block-list\"><!-- wp:list-item -->\n<li>PPMCO will need to verify same-day urgent care visit with your primary care doctor.<\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li>You need to see a specialist who is more than 30 miles away, and there is not a provider located closer to your home.<\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li>You have been referred\/approved for an eligible service or screening exam.<\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li>Your local health department has denied you transportation services. We can help you find out why.<\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li>You have a confirmed screening exam listed below:<!-- wp:list -->\n<ul class=\"wp-block-list\"><!-- wp:list-item -->\n<li>Your primary care doctor for a confirmed urgent same-day visit<\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li>Primary care visit&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li>Prenatal exam<\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li>Postpartum visits between 7 and 84 days after giving birth<\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li>Adult or child SSI visits<\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li>Child lead screening<\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li>A1c screening<\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li>Diabetic eye exam<\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li>Diabetic Kidney Exam<\/li>\n<!-- \/wp:list-item --><\/ul>\n<!-- \/wp:list --><\/li>\n<!-- \/wp:list-item --><\/ul>\n<!-- \/wp:list -->\n\n<!-- wp:paragraph -->\n<p>If you need help scheduling one of the above appointments with transportation included, call Member Services at <a href=\"tel:8006549728\">800-654-9728<\/a> (TTY: 711).<\/p>\n<!-- \/wp:paragraph --><\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\r\n\t\t\t\t\t<div class='item' data-cats='transportation' id='transportation-what-doctor-visits-are-approved-for-transportation-services'>\r\n\t\t\t\t\t\t<div class='question'><h3 class='title has-h-3-featured-font-size'>What doctor visits are approved for transportation services?<\/h3><\/div>\r\n\t\t\t\t\t\t<div class='answer'><!-- wp:paragraph -->\n<p>Members can only use transportation services for these eligible medical appointments:<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:list -->\n<ul class=\"wp-block-list\"><!-- wp:list-item -->\n<li>Your primary care doctor for a confirmed urgent same-day visit<\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li>Visits to a specialist more than 30 miles away if there is not a provider close to your home<\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li>Primary care visit &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li>Prenatal exam<\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li>Postpartum visits between 7 and 84 days after giving birth<\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li>Adult or child SSI visits<\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li>Child lead screening<\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li>A1c screening<\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li>Diabetic eye exam<\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li>Diabetic Kidney Exam<\/li>\n<!-- \/wp:list-item --><\/ul>\n<!-- \/wp:list -->\n\n<!-- wp:paragraph -->\n<p>If you need help scheduling one of the above appointments with transportation included, call Member Services at <a href=\"tel:8006549728\">800-654-9728<\/a> (TTY: <strong>711<\/strong>).<\/p>\n<!-- \/wp:paragraph --><\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\r\n\t\t\t\t\t<div class='item' data-cats='transportation' id='transportation-is-there-a-limit-on-the-number-of-rides-i-take-or-how-often-i-receive-transportation'>\r\n\t\t\t\t\t\t<div class='question'><h3 class='title has-h-3-featured-font-size'>Is there a limit on the number of rides I take, or how often I receive transportation?<\/h3><\/div>\r\n\t\t\t\t\t\t<div class='answer'><!-- wp:paragraph -->\n<p>There are no limits on the number or frequency of rides, as long as they are for medical appointments and meet all qualifications.<\/p>\n<!-- \/wp:paragraph --><\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\r\n\t\t\t\t\t<div class='item' data-cats='transportation' id='transportation-can-someone-accompany-me-for-rides-such-as-a-caretaker-or-family-member'>\r\n\t\t\t\t\t\t<div class='question'><h3 class='title has-h-3-featured-font-size'>Can someone accompany me for rides, such as a caretaker or family member?<\/h3><\/div>\r\n\t\t\t\t\t\t<div class='answer'><!-- wp:paragraph -->\n<p>Of course. Members are welcome to have someone ride with them. In some cases, children are permitted to accompany you. However, the number of children is limited to seat availability, and members who bring children must have appropriate booster seats.<\/p>\n<!-- \/wp:paragraph --><\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\r\n\t\t\t\t\t<div class='item' data-cats='transportation' id='transportation-how-do-i-request-transportation-service'>\r\n\t\t\t\t\t\t<div class='question'><h3 class='title has-h-3-featured-font-size'>How do I request transportation service?<\/h3><\/div>\r\n\t\t\t\t\t\t<div class='answer'><!-- wp:paragraph -->\n<p>Members can call <a href=\"tel:8006549728\">800-654-9728<\/a> to request transportation. Except for same-day urgent care visits, please request transportation at least 48 business hours (not including weekends) before your scheduled appointment to assure coverage for the service. We understand that emergent issues arise and will work actively to fulfill those requests.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph {\"fontSize\":\"small\"} -->\n<p class=\"has-small-font-size\"><strong>Note:<\/strong> Transportation is reviewed on a case-by-case basis and may be subject to Manager or Special Needs approval.<\/p>\n<!-- \/wp:paragraph --><\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\r\n\t\t\t\t\t<div class='item' data-cats='transportation' id='transportation-do-i-need-prior-authorization-to-qualify-for-transportation-services'>\r\n\t\t\t\t\t\t<div class='question'><h3 class='title has-h-3-featured-font-size'>Do I need prior authorization to qualify for transportation services?<\/h3><\/div>\r\n\t\t\t\t\t\t<div class='answer'><!-- wp:paragraph -->\n<p>No prior authorization from your health care provider is needed. When you call for transportation services, a Priority Partners representative will ask a few questions to see if you qualify for services. Your doctor may also reach out to Priority Partners to request transportation services for you, although no referral is necessary.<\/p>\n<!-- \/wp:paragraph --><\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t\r\n\t\t\t<div class='no-results'>No results found. Please try a new search.<\/div>\r\n\t\t<\/div>\r\n\t\t<\/div>\r\n<\/div><\/div>\n\n\n<div id=\"block_ea6cccff77e611b4a35ec5783fae2ff1\" class=\"wpfox-text-image-section default-padding circle\">\r\n\t<div class=\"wrapper has-purple-background-color\">\r\n\t\t<div class=\"row row-text-image image-left\">\r\n\t\t\t<div class=\"col col-text\">\r\n\t\t\t\t\n\n<h4 class=\"wp-block-heading has-h-4-featured-font-size\">Available 24\/7<\/h4>\n\n\n\n<h2 class=\"wp-block-heading has-h-2-featured-font-size\">Need More Help?<\/h2>\n\n\n\n<p class=\"is-style-default has-intro-font-size wp-block-paragraph\">Our Customer Service team is here to assist you with your application. Contact us to get started:<\/p>\n\n\n\n<div class=\"wp-block-buttons is-style-margin-top-10 is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-phone-icon-no-tab\"><a class=\"wp-block-button__link has-white-color has-gold-background-color has-text-color has-background wp-element-button\" href=\"tel:8006549728\">800-654-9728<\/a><\/div>\n<\/div>\n\n\n\n<p class=\"is-style-default margin-top-0 wp-block-paragraph\">Mon \u2013Fri, 8am to 5pm EST<\/p>\n\n\n\n<div class=\"wp-block-buttons is-style-margin-top-20 is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-gold-background-color has-background wp-element-button\" href=\"mailto:ppcustomerservice@jhhc.com\">Email Us<\/a><\/div>\n<\/div>\n\n\r\n\t\t\t<\/div>\r\n\t\t\t<div class=\"col col-image\">\r\n\t\t\t\t\r\n\t\t\r\n\t\t\t<div class='image-wrapper'>\r\n\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"1024\" src=\"https:\/\/ppmco.foxtrotdev.com\/wp-content\/uploads\/2022\/07\/help-1024x1024.jpg\" class=\"attachment-large size-large\" alt=\"Woman waving during a video call\" srcset=\"https:\/\/ppmco.foxtrotdev.com\/wp-content\/uploads\/2022\/07\/help-1024x1024.jpg 1024w, https:\/\/ppmco.foxtrotdev.com\/wp-content\/uploads\/2022\/07\/help-300x300.jpg 300w, https:\/\/ppmco.foxtrotdev.com\/wp-content\/uploads\/2022\/07\/help-150x150.jpg 150w, https:\/\/ppmco.foxtrotdev.com\/wp-content\/uploads\/2022\/07\/help-768x768.jpg 768w, https:\/\/ppmco.foxtrotdev.com\/wp-content\/uploads\/2022\/07\/help-1536x1536.jpg 1536w, https:\/\/ppmco.foxtrotdev.com\/wp-content\/uploads\/2022\/07\/help.jpg 1920w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/>\r\n\t\t\t<\/div>\r\n\t\t\r\n\t\t\r\n\t\t\t\t<\/div>\r\n\t\t<\/div>\r\n\t<\/div>\r\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Important Questions Click on a question below to find the answer. For other questions, contact our Customer Service department at&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":28,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"11270,8831,9667,11521,11346,9691","_relevanssi_noindex_reason":"","inline_featured_image":false,"footnotes":""},"class_list":["post-317","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Member FAQs - Priority Partners MCO<\/title>\n<meta name=\"description\" content=\"We have gathered many of our frequently asked questions on this page. 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